ThingWorx Manufacturing Applications Support Specialist

About the role

This role provides L2/L3 production support, monitoring, administration, and incident resolution for MES applications built on the PTC/Velotic ThingWorx platform, including CWC, AMU, and RTPPM. The position requires strong shop-floor application support, ITSM discipline, and coordination across IT, OT, business, and vendor teams.

Responsibilities

• Provide L2/L3 production support for MES applications on the ThingWorx platform.
• Monitor, administer, and resolve incidents for applications including CWC, AMU, and RTPPM.
• Coordinate across IT, OT, business, and vendor teams to ensure smooth operations.
• Apply ITSM processes, including incident, problem, and change management.
• Track SLAs and adhere to ITIL support standards.

Requirements

• Experience supporting MES applications in manufacturing or regulated production environments.
• Hands-on experience with PTC ThingWorx / Velotic ThingWorx and shop-floor systems.
• Strong Microsoft SQL Server troubleshooting and data validation skills.
• Knowledge of SSO, SSL certificates, secure application connectivity, and OT networking.
• Experience with ServiceNow and ITSM processes.

Pay

The base compensation range for this role in the posted location is $70,000 to $150,000 per year. The actual compensation offered may vary based on factors such as geographic location, education, certifications, relevant experience, skills, seniority, performance, market considerations, and internal pay equity.

Benefits

• Paid time off: 12–25 days of vacation (depending on grade), company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Additional benefits as provided by local policy and eligibility.