Product Support Specialist
About the Role
Join us at VAL-CO Industries in New Holland, PA, and embark on an exciting journey as a Full Time Product Support Specialist. In this dynamic role, you will engage directly with customers, utilizing your mechanical expertise to solve challenges and enhance their experience with our innovative agricultural solutions. Being onsite fosters a collaborative environment where your ideas are valued, and you can see the impact of your work. With a competitive salary ranging from $50,000 to $65,000 per year, this position not only rewards your hard work but also provides opportunities for professional growth and skill development.
Our Mission
At VAL-CO we work together as a global leader in providing innovative, value-focused products and services to the poultry, livestock and horticultural industries. We believe in all that we do by valuing people, integrity, quality, profitability, and stewardship. VAL-CO recognizes the importance and value of our employees and their families, and our customers and vendors. Each of their contributions are an integral part of the company's overall success.
Responsibilities
- Deliver exceptional technical support and training to both internal and external customers
- Assist customers in resolving product quality and application issues while identifying root causes of challenges and facilitating effective resolutions
- Engage in field support, overseeing product installation, project management, and troubleshooting
- Provide comprehensive product information and training
- Contribute to collaborative technical solutions
- Maintain documentation of product and customer interactions
- Travel to customer locations and participate in training initiatives
- Cultivate expertise across all product lines and forge strong connections with dealers and end-users
Qualifications
- Two-year technical degree in Mechanics or Electronic Technician programs, or 3+ years of relevant field experience with mechanical and electrical systems
- Bilingual - Spanish
- Ability to read blueprints, schematics, and engineering drawings
- Ability to work analytically with variables true and perceived
- Ability to travel overnight to customer locations including international locations
- Must be self-motivated; ability to work independently with minimal or no supervision
- Proficiency with computer software applications including Microsoft Office
- Demonstrate general conduct consistent with good character and reflective of the VAL-CO published core values
Physical Requirements
- Sit for extended periods of time (driving, plane, desk) up to 8 hours/day
- Walking - Distance 2 miles/day
- Walk on uneven surfaces or around obstacles (e.g., animals, equipment)
- Stand for extended periods (e.g. 6 hours or more)
- Lift up to 50 lbs. from the floor
- Carry items while walking
- Bend, squat, or kneel
- Transition from kneeling to standing
- Twist or rotate body (e.g. to reach tools or equipment)
- Rotate while walking or bending
- Use hand tools and perform detailed tasks
- Work on the ground or in tight spaces (e.g. under equipment)
Benefits
- Medical, Dental, Vision
- 401(k)
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- Paid Time Off
Pay
Competitive salary ranging from $50,000 to $65,000 per year