Thermal System Specialist

Responsibilities

• Relies on extensive experience and judgment to plan and accomplish work related goals
• Performs a extensive amount of extremely difficult and challenging work related tasks
• Requires no direct supervision while leading and directing others
• Support start-up and commissioning activities for assigned projects
• Maintain sufficient man-power on site each day to perform start-up and site testing work
• Aid during start-up and commissioning as necessary, depending upon man-power availability and site location
• Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control
• Provide first level of tech support assistance to speed up problem resolution
• Provide daily status reports to Service management and sales rep

Safety

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Report all work related accidents or injuries within 24 hours to the appropriate personnel

Administration

• Provide accurate and timely reporting according to company guidelines; Time cards, expense reports, mileage reports, ticket closure, forms, et al.
• Provide Time and Material quotes for customers or contractors for assigned projects, as necessary
• Assist with scheduling by working within the guidelines
• Delegate team tasks as needed
• Maintain company property according to company policies; Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.

Customer Satisfaction

• Provide proper and adequate communication to internal and external customers
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer/Contractor Meetings as required

Qualifications

• Required experience (One of the following): Minimum 5 years relevant industry/commercial experience and leadership experience
• Minimum 3 years Liebert product experience
• Required education: Must have High School Diploma or a accredited GED
• 1-2 year HVAC Diploma or Technical School Degree
• EPA 608 refrigerant license – Level 2 or Universal
• Interpersonal Skills: Professional, Leader, Reliable, Team Player
• Technical Skills: Must be very proficient with electrical / electronic test equipment and fundamentals
• Ability to make in depth site evaluation skills to include: environmental temperature, and general operating conditions
• Independently perform fix/repair techniques based on knowledge
• Capable of completing tasks and return unit to full operating conditions
• In depth knowledge on Liebert Products and the ability to lead
• Capable to train and supply instructions to other CEs
• Ability to summarize and report all work related tasks performed
• Project Management skills & experience a plus
• Strong skill sets: Ability to schedule and coordinate work schedules for other associates and subcontractors
• Ability to provide technical support via telephone or in person to other associates or vendors
• Ability to instruct on the job training to other associates
• Ability to delegate work activities to associates in a work group based upon skill level
• Outstanding communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Superior organizational and planning skills
• Computer skills
• Mechanical aptitude
• Strong communication skills
• Able to manage stressful situations
• Excellent time management ability, capable of working without direct supervision