Therapy Services Representative - Wesley Chapel

Major areas of responsibility include benefit verification and authorization, patient financial responsibility collection, therapy chart maintenance, patient scheduling, financial end-of-day collection reconciliation, and patient follow-up on all business-office functions regarding therapy visits.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for all patients—including new, splint, and home programs—two days in advance of appointments.
• Verify benefits through insurance websites; print and file in patient charts.
• Obtain authorization for therapy visits two days in advance via online portals or direct phone contact with insurance companies.
• Monitor patient visit counts and secure reauthorization as needed for continued therapy visits.
• Communicate with primary care physicians, insurance companies, and case managers/adjustors when authorization is required.
• Create and maintain new patient therapy charts, ensuring all charts remain neat and orderly.
• Attend and participate in monthly staff and front-desk meetings at your clinic.
• Complete all assigned tasks before the end of your scheduled shift.
• Greet all patients upon arrival to the therapy department.
• Collect co-payments, co-insurance, and deductibles at the time services are rendered; explain new patient paperwork and benefits in detail.
• Prepare daily charts for all new and continued patients; prepare patient charge tickets for business office processing.
• Follow up on all inactive patients.
• Schedule all therapy patients—new and established—according to the therapy plan of care.
• Maintain clear communication with patients, visitors, and all FOI team members.
• Complete chart discharge procedures and prepare records for medical records.
• Distribute and collect mail twice daily.
• Ensure compliance with all company plans, policies, and procedures set forth by Florida Orthopaedic Institute.
• Perform all other duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Ability to multitask.
• Minimum of one year of experience in a medical environment.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote an optimal work-life balance.
• Drug-free workplace; pre-employment and random drug testing required.