Therapy Services Representative - Float - FOI Clearwater (Clearwater Area)

Major areas of responsibility include front-end office functions from patient greeting through discharge, benefit verification and authorization, patient financial responsibility collection, therapy chart maintenance, patient scheduling, financial end-of-day reconciliation, and patient follow-up on all business office-related functions regarding therapy visits.

Responsibilities

• Provide excellent customer service at all times.
• Obtain therapy benefits for all patients (new, splint, and home programs) two days in advance of appointments.
• Verify benefits through insurance websites or online portals; print and file in patient charts.
• Obtain authorization for therapy visits two days in advance via online portals or direct phone contact with insurance companies.
• Monitor patient visit counts and secure reauthorization as needed for continued therapy visits.
• Communicate with primary care physicians, insurance companies, and case managers/adjustors when authorization is required.
• Create and maintain new patient therapy charts, ensuring all charts remain neat and orderly.
• Attend and participate in monthly staff and front desk meetings.
• Complete all assigned tasks before the end of each scheduled shift.
• Greet all patients upon arrival to the therapy department.
• Collect co-payments, co-insurance, and deductibles at the time of service; explain new patient paperwork and benefits in detail.
• Prepare daily charts for new and continuing patients, including charge tickets for business office processing.
• Follow up on inactive patients.
• Schedule all therapy patients (new and established) according to the therapy plan of care.
• Maintain clear communication with patients, visitors, and all team members.
• Perform chart discharge procedures and prepare records for medical records.
• Distribute and collect mail twice daily.
• Ensure compliance with all company plans, policies, and procedures set by Florida Orthopaedic Institute.
• Perform additional duties as assigned.

Requirements

• High school diploma or equivalent.
• Excellent customer service skills.
• Ability to multitask.
• Minimum of 1 year of experience in a medical environment.

About Us

At Florida Orthopaedic Institute (FOI), our goal is to provide world-class orthopedic care. Our mission encompasses every aspect of the patient’s encounter with FOI, including medical and administrative interactions. Every staff member plays a vital role in this mission. We are proud recipients of the Patriot Award from the Department of Defense for our support of National Guard and Reserve members employed by FOI.

Benefits

• Full-time opportunities with room for career growth and advancement.
• Excellent job security and stability to promote an optimal work-life balance.
• Drug-free workplace; pre-employment drug screening and random drug testing may be required.