Therapy Patient Services Specialist

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With over 90 years of service, TOA operates 20+ locations across the state and is known for its stability, impactful work environment, and commitment to patient care.

• Stability: Established in Middle Tennessee since 1926.
• Impact: Team members contribute to community health by building relationships and improving patients' lives.
• Work Environment: Focuses on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Comprehensive benefits including medical, dental, paid time off, and a 401(k) plan with company match, safe harbor match, and profit-sharing.

Responsibilities

• Serve as the first point of contact for patients and families, setting a positive tone for their visit.
• Demonstrate exceptional customer service and patient focus.
• Collaborate with clinical and administrative teams to foster a cohesive, high-performing environment.
• Verify and update patient demographic and insurance information.
• Scan insurance cards and driver’s licenses.
• Enter referrals into the computer system and link them to the appropriate case.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics by organizing upcoming appointments and printing related documents.
• Create and record appointment encounters, ensuring accurate and swift documentation.
• Schedule follow-up appointments as needed.

Requirements

• High school diploma or equivalent is required.
• At least one year of medical office administration experience is preferred; orthopaedic office experience is a plus.
• Knowledge of healthcare insurance and administrative/clerical procedures.
• Experience with computer systems; familiarity with an EHR or NextGen is a plus.
• Ability to multi-task, maintain flexibility in work schedules, and adapt to clinic hours.
• Energetic and enthusiastic demeanor with the ability to manage patient flow efficiently without compromising care.
• Dependability, including consistent on-time attendance to ensure timely patient care.

Benefits

• Comprehensive medical and dental coverage.
• Paid time off.
• 401(k) plan with company match, safe harbor match, and profit-sharing.