Therapy Patient Services Specialist

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With over 90 years of service, TOA operates 20+ locations across the state and is dedicated to advancing orthopaedic care while fostering a positive, collaborative work environment.

• Stability: Established in Middle Tennessee since 1926.
• Impact: Team members contribute to community health by building relationships and improving patients' lives.
• Work Environment: Focus on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Comprehensive benefits including medical, dental, paid time off, and a 401(k) plan with company match, safe harbor match, and profit-sharing.

About the Role

The Therapy Patient Services Specialist is the first point of contact for patients and their families during therapy appointments. This role sets the tone for a positive patient experience by providing professional and compassionate service.

Responsibilities

• Demonstrate exceptional customer service and patient focus to ensure positive encounters.
• Collaborate with clinical and administrative teams to foster a cohesive, high-performing environment.
• Verify and update patient demographic and insurance information upon arrival.
• Scan insurance cards and driver’s licenses.
• Enter and link referrals to the appropriate case in the computer system.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics by organizing upcoming appointments and printing related documents.
• Create and print appointment records (encounters).
• Ensure accurate and swift entry of all documentation.
• Schedule follow-up appointments as needed.

Requirements

• High school diploma or equivalent (required).
• At least one year of medical office administration experience (preferred), with orthopaedic office experience a plus.
• Knowledge of healthcare insurance and administrative/clerical procedures.
• Experience with computer systems; familiarity with EHR or NextGen is a plus.
• Ability to multi-task, maintain flexibility in work schedules, and adapt to clinic hours.
• Energetic and enthusiastic demeanor with the ability to manage patient flow efficiently without compromising care.
• Dependability, including consistent on-time attendance to ensure timely patient care.