Therapy Patient Services Specialist

About the Company

Tennessee Orthopaedic Alliance (TOA) is the largest orthopaedic surgery group in Tennessee, specializing in the diagnosis and treatment of musculoskeletal disorders and injuries. With over 90 years of service, TOA operates 20+ locations across the state and is dedicated to advancing orthopaedic care while fostering a positive, collaborative work environment.

• Stability: Established in Middle Tennessee since 1926.
• Impact: Team members contribute to community health by building relationships and improving patients' lives.
• Work Environment: Focus on positivity, collaboration, job satisfaction, and engagement.
• Total Rewards: Comprehensive benefits including medical, dental, paid time off, and a 401(k) with company match, safe harbor match, and profit-sharing.

Responsibilities

• Serve as the first point of contact for patients and families, setting a positive tone for their visit.
• Deliver exceptional customer service and maintain a patient-focused approach.
• Collaborate with clinical and administrative teams to foster a cohesive, high-performing environment.
• Verify and update patient demographic and insurance information.
• Scan insurance cards and driver’s licenses.
• Enter and link referrals to the appropriate case in the computer system.
• Collect co-payments, coinsurance, deductibles, and balances.
• Prepare daily clinics by organizing documents and printing necessary materials.
• Create and document appointment records (encounters) accurately and efficiently.
• Schedule follow-up appointments as needed.

Requirements

• High school diploma or equivalent (required).
• At least one year of medical office administration experience (preferred), with exposure to orthopaedic settings a plus.
• Knowledge of healthcare insurance and administrative/clerical procedures.
• Experience with computer systems; familiarity with EHR or NextGen is advantageous.
• Ability to multitask, maintain flexibility in work schedules, and adapt to clinic hours.
• Energetic and enthusiastic demeanor with a focus on swift, accurate patient flow without compromising care.
• Dependability, including consistent on-time attendance to ensure timely patient care.