Therapy Patient Services Representative

About the role

The Patient Services Representative Float is responsible for patient registration and check‑in as well as clinical support duties. This is a full‑time position, working Monday – Friday 6:45 AM – 5:00 PM out of the Stillwater location and other OSI clinics. OSI is a physical therapy brand within the Therapy Department of TCO, the Orthopedic Division of Infinite Health Collaborative (i‑Health), a group of local medical practices owned and led by its physicians, on a mission to give patients more control over their healthcare.

Responsibilities

• Greet and register patients; collect co‑payments, pre‑payments, insurance information, and photo ID.
• Verify and document insurance information as defined by current business practices.
• Accurately and timely schedule new and existing patients in the current practice management system.
• Communicate all pertinent information to patients, including appointment details, directions, check‑in times, referral information, and copayments.
• Chart preparation and management.
• Maintain a working knowledge of health‑care plan requirements and health‑plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotate Switchboard Operator duties, which include accepting, handling, and transferring calls, coordinating interpreters for clinic appointments, and coordinating patient referrals.
• Perform any other duties as assigned such as cleaning, laundry, rooming patients, and prepping patients for appointments.

Requirements

• High School diploma/GED or equivalent.
• Proficient in Microsoft Word, Outlook, and Excel.
• Customer service experience (required).
• Administrative or medical office experience (preferred).

Benefits

• Starting pay varies based on education, skills, and experience.
• Comprehensive benefits package.
• Medical (with maternity bundle), Dental, and Vision plans for employees working 30+ hours per week (60 hours per pay period).
• Tuition reimbursement.
• 401(k) profit sharing.
• Employee Assistance Program.
• Lifetime fitness subsidy.
• Car rental discounts.
• Home, auto, and pet insurance savings programs.
• Additional employee discounts and programs.

Schedule

Full‑time, Monday – Friday, 6:45 AM – 5:00 PM.

Working Conditions

• Ability to sit for extended periods (up to 8 + hours per day).
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry office supplies or files weighing up to 20 pounds.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate in phone communications.