Therapy Call Center Representative

Primary Responsibilities/Requirements

• Place outgoing calls to patients to set up physical therapy appointments
• Answer all incoming phone calls to the call center
• Able to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming/outgoing callers
• Schedule appointments for all physical therapy clinics at TOCHighly motivated with the ability to work under pressure
• Positive, teamwork attitude
• Absorb and assist with any other task assigned
• This position will require you to spend extensive amounts of time on the phone with patients
• Strong customer service skills and problem solving
• Knowledge of data entry and excel a plus
• Must also possess ability to work under pressure and meet deadlines
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history

Physical Demands

• Must be able to use arms, hands, and fingers skillfully
• Constant sitting for long periods of time
• Must be agile and able to work efficiently in space limited areas
• Consistently work at a productive pace
• Must readily adapt to frequent treatment schedule changes