Therapies Supervisor - Troy Campus

Responsibilities

• Oversee daily clinical operations for assigned rehabilitation therapy services at the Troy Center for Specialty Care.
• Provide direct patient care within the incumbent’s licensed rehabilitation discipline and scope of practice, as operational needs require.
• Support consistent delivery of safe, effective, high-quality, patient- and family-centered care.
• Implement clinical care models, guidelines, standards of care, and service line initiatives in partnership with ambulatory therapy leadership and campus leadership.
• Coordinate clinician deployment and staffing plans to support access, volume, productivity, and patient care needs.
• Monitor visit volume, productivity, referral patterns, scheduling activity, and other operational data to identify opportunities for improvement.
• Affiliate with triage of therapy referrals and patient orders to improve scheduling accuracy, timeliness, and appropriateness of care.
• Facilitate timely access, appropriate transfers, and seamless transitions of care when applicable.
• Staff supervision, development, and engagement.
• Quality, Safety, Compliance, and Patient Experience.
• Ensure compliance with applicable institutional policies, professional standards, documentation requirements, billing standards, privacy requirements, and regulatory/accreditation standards.
• Monitor documentation quality and participate in chart audits to support clinical, regulatory, and billing compliance.
• Collaborate with campus leadership to review safety events, incident reports, patient complaints, and service concerns.
• Monitor and support improvement in patient experience scores, access metrics, outcome measures, safety trends, and documentation compliance.
• Promote a culture of safety by encouraging event reporting, timely follow-up, and transparent communication.
• Develop, implement, and evaluate action plans related to patient safety, patient experience, quality outcomes, and operational performance.
• Analyze patient and family feedback and partner with staff and leadership to implement process improvements.
• Identify, track, and resolve clinical and operational issues that affect care delivery or patient experience.
• Operational, Financial, and Strategic Performance.
• Monitor and communicate operational and financial performance metrics to leadership, providers, and staff.
• Participate in development of department-level budget plans and annual financial planning in collaboration with the Administrative Director and other leaders.
• Monitor billing, charge capture, collections-related workflows, productivity, staffing utilization, and other fiscal indicators.
• Recommend corrective actions to address operational or financial performance concerns.
• Support strategic growth, access expansion, value-based care initiatives, and innovative care delivery models.
• Prepare data, reports, presentations, and action plans for leadership meetings, project teams, and performance reviews.
• Collaboration and Communication.
• Partner with Medical Directors, Administrative Managers, Nurse Supervisors, Ambulatory Rehabilitation Therapies leadership, and centralized support services to achieve service line and campus goals.
• Serve as a communication link between frontline staff, campus leadership, and Ambulatory Rehabilitation Therapies leadership to ensure timely sharing of priorities, concerns, updates, and improvement opportunities.
• Collaborate with IT, facilities, finance, scheduling, billing, human resources, and other support services to resolve operational issues and advance department priorities.
• Build and maintain effective relationships with referring providers, faculty, staff, patients, families, and community stakeholders.
• Represent the department and campus on committees, workgroups, meetings, conferences, and community events as assigned.
• Communicate relevant Michigan Medicine, UMMG, ACS, campus, and department policies to staff and stakeholders as appropriate.

Qualifications

• Bachelor’s, Master’s, or Doctoral degree in Physical Therapy, Occupational Therapy, or related rehabilitation discipline.
• Current State of Michigan professional license in applicable therapy discipline.
• Minimum of two years of clinical experience.
• Prior leadership experience, such as direct supervision, charge/lead therapist duties, project leadership, program development, staff training, or operational management.
• Demonstrated knowledge of ambulatory rehabilitation operations.
• Experience with quality improvement, patient experience, productivity metrics, and interdisciplinary collaboration.
• Demonstrated ability to use operational data, including productivity, access, quality, or patient experience metrics, to support decision-making.
• Excellent interpersonal and communication skills.