Therapeutic Case Manager, Safe Way Forward

About the role

MercyFirst is a not-for-profit human and social service agency serving children and families in Brooklyn, Queens, Staten Island and across Long Island. The Therapeutic Case Manager will provide screenings, assessments, safety planning, and coordinated services for families affected by intimate partner violence (IPV) through the A Safe Way Forward Program (SWF). The role emphasizes a family-centered, trauma-informed, strengths-based approach to restore safety, protect children, and promote healing and improved family relationships.

Responsibilities

• Conduct community- and home-based case work, including counseling, crisis intervention, safety planning, advocacy, and psychoeducation for youth and families
• Maintain a caseload of 10–11 families, alternating primary client focus between the survivor/child(ren) and the person causing harm (PCH)
• Participate in weekly clinical team rounds and facilitate Family Team Conferences (FTC) to develop and align service plans with family needs
• Implement evidence-based/supported models: Trauma-Focused CBT (TF-CBT) and Alternatives for Families CBT (AF-CBT)
• Complete timely and accurate progress notes, family assessments, service plans, and court reports
• Enter case documentation into Connections, PROMIS, and ASARA systems
• Provide 24-hour on-call support to program personnel and clients
• Attend weekly supervision, program meetings, trainings, and workshops
• Establish and sustain respectful, supportive workplace and collaborative relationships with community providers
• Assist families in accessing services such as safe housing, emergency financial assistance, healthcare, mental health services, substance abuse services, education services, legal advocacy, and parenting support

Required Qualifications

• Master’s Degree in Social Work (MSW) or a related Human Services field
• Prior experience working with children and families known to the Child Welfare system, impacted by abuse and trauma
• Prior experience working with families affected by IPV
• Demonstrated cultural competence and commitment to anti-racism work
• Strong engagement, organizational, and communication skills
• Knowledge of and commitment to child welfare best practice standards
• Understanding and willingness to commit to MercyFirst’s mission, core values, Sanctuary commitments, and social justice
• Ability to accommodate a flexible work schedule, including evenings and weekends, and to be on call for emergencies
• Proficiency in Microsoft Office suite

Benefits

• Comprehensive health insurance including medical, dental, and vision for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities

Pay

$63,860 – $66,435 per year

Hiring bonus of $1,000 after 500 worked hours.

Hybrid schedule in Brooklyn, NY. Reports to Therapeutic Case Management Supervisor.