Theft & Fire Claims Specialist

Position Summary

Under general supervision, investigate, evaluate, and settle auto theft claims based upon theft-related damage of recovered vehicles and current value of un-recovered vehicles. Claims are typically resolved within a 30-day period because of the volatile nature of auto theft.

Responsibilities

• Negotiate settlement and secure appropriate documents; issue drafts for adjusted claims as necessary.
• Close files according to Company procedures.
• Evaluate claim for subrogation potential and screen for possible coverage problems, fraudulent claims or questionable activity and recommend transfer of file to appropriate department for further investigation.
• Notify appropriate agencies/departments of theft information such as, N.I.C.B., agents, attorneys, and underwriting.
• Maintain diary of claims pending and update file information; continually review and monitor progress and expense of claims pending.
• Includes completion of the formal claims training program, which may require overnight travel for at least 1 week.

Qualifications

• Minimum: Associate's degree (2-year program) or equivalent formal training program or 6 - 12 months related experience
• Minimum: Knowledge and Skills:
• Solid comprehension of basic principles and practices of Company policies and procedure upon completion of formal and informal training.
• Ability to build rapport, has emotional intelligence.
• Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, rental companies, etc.
• Ability to muti-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work products in a timely manner.
• Must be able to regularly exercise independent judgment which may have a moderate impact on the Company in areas of costs, consumer loyalty, and legal complications.
• Requires critical attention to detail for functions such as entering, verifying, comparing data and accuracy in work.
• Analytical ability necessary to interpret and evaluate relevant information essential in resolving claims.
• Ability to respond to inquiries or complaints from customers making decisions based on policies and procedures with the support of management.
• Has a passion for serving customers in their time of need.
• Ability to build rapport, has emotional intelligence.
• Demonstrated proficiency with MS Office products (Outlook, Word, Teams) and claims related software.
• Collaborates well with others. We are one team with a common goal.
• Ability to learn and perform the job in a remote setting as required.
• Has self-motivation and accountability while working remotely. Must have dedicated workspace that is free from distractions.

About The Company

Why choose a career at Mercury? At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Perks And Benefits

• Competitive compensation
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more