Theatre Operations Manager

Customer Experience

Ensure a quality movie-going experience, maintaining cleanliness, safety, appearance, and service standards.

Staff Development

Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.

Budget Management

• Monitor revenue, payroll, and expenses to meet budget goals
• Implement contingency plans
• Explain variances

Cost Control

• Develop systems to control costs
• Manage inventories
• Justify non-routine expenses within budget guidelines

Maintenance & Capital Improvements

Oversee repairs, capital expenditures, and ensure compliance with maintenance standards.

Sales & Marketing

• Analyze competitors
• Promote brand awareness
• Support guest and associate recognition programs

Quality & Compliance

• Ensure adherence to quality assurance standards
• Adhere to safety regulations
• Address deficiencies through corrective actions

Administrative Duties

• Manage associate records
• Payroll
• Reporting
• Inventory
• System access

About the Role

Partner with the General Manager to lead and inspire a team of associates while overseeing every aspect of theatre operations.

Qualifications

• Minimum of 2 years in operations management within a theatre, customer service, or food & beverage in a fast-paced environment preferred.
• Four year college degree desired.
• Strong interpersonal, problem-solving, and communication skills (written and verbal) with professional demeanor.
• Motivated to learn new skills, software, and tasks to meet industry demands; flexible to work varied shifts, including nights, weekends, and holidays.
• Proficient in tracking inventory, revenue, and expenses with strong administrative abilities.
• Skilled in handling customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
• Able to stand, walk, and bend continuously, lift up to 40 lbs, and handle high-pressure situations.
• Completion of field/classroom training and required certifications (e.g., Serve Safe, Management Certification).
• Capable of working both independently and collaboratively to solve complex problems while interacting professionally at all levels.

Benefits

• Free Movies
• Discounted concessions and free popcorn
• Early wage access
• Ability to grow your career and transfer from one property to another
• Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa
• Referral bonus for family and friends
• Paid time off
• Medical, dental, and vision insurance, company-paid life insurance, an employee assistance program and 401k with employer match
• And much more!

Pay

Details TBD

Schedule

Details TBD