Theater Host - Goldbelt Tram

Responsibilities

• Ensure that each customer receives prompt and courteous service.
• People-oriented and able to provide superior customer service.
• Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers.
• Speaks highly of the company in the presence of customers or other associates.
• Provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations.
• Explains the details of the theater performance.
• Uses a PA (public address system) to encourage guests at the mountain top to come and view what is offered at the Chilkat Theater.
• Uses the PA to promote other venues of the tramway or advise guests of restaurant closures, specials in the gift shop and remind guests of closing times in the mountain house.
• Applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers.
• Sets and follows advice provided by Lead Host or Lead Ticket Agent or Guest Services Supervisor in improving customer service skills and becoming more familiar with tour and visitor information.
• Performs other incidental and related duties as required and assigned.

Qualifications

• Necessary Skills and Knowledge:
• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to attend all scheduled meetings, orientations and training sessions.
• Excellent communication and customer service skills.
• Skill in operating personal computer utilizing a variety of computer software.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Ability to handle stress under pressure.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Minimum Qualifications:
• Six (6) months of paid or volunteer customer service experience.
• One (1) season of host or closely related experience involved with tourism, travel, and/or hospitality services.
• Interest in our regional culture (Tlingit, Haida or Tsimshian), whether taking classes, involved in dance groups or volunteering in Native organizations such as ANB/ANS, culture clubs in school or civic organizations, cultural workshops or making traditional arts and crafts.
• Ability to successfully pass a background check.
• Preferrred Qualifications:
• Current CPR and first aid certificates; drug testing may be required.
• Previous experience working in the visitor or hospitality industry or other customer service related field.

Pay and Benefits

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan. The plan is designed to provide an effective means to motivate and compensate eligible seasonal employees during the term of their assignment. However, Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program, in the sole discretion of the Company. Goldbelt, Inc. hopes that by providing short-term incentive compensation, this will motivate and increase the retention rate among its employees which in turn will enhance Goldbelt Inc.’s long-term value.