Theater Floor Staff - Seasonal

About the role

Classification: PART-TIME, NON-EXEMPT. Reports to: Theater General Manager. The Seasonal Theater Floor Staff creates a welcome environment for Customers. Sells soft drinks, packaged and/or bulk candies, popcorn, hot dogs, ice cream, and other food items to theatre patrons. Cleans, maintains, and stocks the concession stand and equipment. The Seasonal Floor staff member which includes Concession, Box Office Cashier or Usher, as staffing needs require, and, as a result, such an Employee must also be able to perform the essential job functions of those positions. Ushers are expected to clean theaters after patrons have completely exited each theater. Sweep aisles, wipe tables, and pick up trash throughout theater. Ushers are also expected to clean restrooms; sweep, refill toiletries, and hand soap. Box Office employees are expected to greet customers with a positive attitude, sell tickets, explain reserved seating and other aspects of pricing, show times, disability policies, and processing transactions. Concession staff members are expected to greet customers and use suggestive selling techniques. Provides fast and friendly service. Rings up the sale on register, accepts payment, and makes change. Prepares food (popcorn, hot dogs, nachos, pretzels, etc.). Properly operates cooking, warming, and popping equipment. This location is equipped to sell alcohol. There are additional requirements for Employees who work with alcohol.

Responsibilities

• Greet customers in a welcoming manner
• Provide excellent customer service
• Perform each duty of all areas; Concession, Box office, and usher.
• Stock shelves, counters or tables with merchandise.
• Set up advertising displays or arrange merchandise on counters or tables to promote sales.
• Stamp, mark or tag prices on merchandise.
• Obtain merchandise requested by customer or receive merchandise selected by customer.
• Answer customer questions concerning location, price and use of merchandise.
• Total price and tax on merchandise purchased by customer to determine bill.
• Accept payment and make change.
• Wrap or bag merchandise for customers.
• Remove and record amount of cash in register at end of shift.
• Calculate sales discount to determine price.
• Keep record of sales, prepare inventory of stock