The Market - Barista

About the role

Enchantment Resort is seeking an outgoing, energetic, passionate, and authentic individual to join our fast-paced, collaborative, and inclusive culture. We work together to create and deliver personalized extraordinary experiences for all guests and team members, all while enjoying one of the best views you'll ever find.

Responsibilities

• Provide and facilitate excellent food and beverage service to Guests in an expedient, professional, and courteous manner.
• Arrive at scheduled start time in complete, neat, and pressed uniform following all grooming guidelines and uniform standards (no excessive jewelry; only 1 band style ring permitted per AZ Health Code).
• Collect and set up necessary equipment; complete pre- and post-shift side-work assignments.
• Maintain complete, working knowledge of all Coffee Bar menu items.
• Prepare and serve coffee and espresso drinks, pastries, pre-packaged menu items, and other ordered items.
• Assist Guests with menu selections, accurately record selections, pay full attention to special requests, repeat full order back to Guest, and enter complete order into POS.
• Explain special orders and requests to kitchen/culinary team when necessary.
• Handle daily setup and breakdown of the coffee bar area; communicate openly to replenish menu items when needed.
• Ensure the bar has current VIP and breakfast inclusive package guest lists.
• Use suggestive selling and up-selling techniques when taking orders.
• Maintain par levels of selected supplies.
• Recognize Guests by name and use Guests’ name a minimum of 3 times per visit, including phone calls.
• Remain in the Coffee bar area during scheduled shifts, excluding time spent replenishing supplies.
• Retrieve bank at the beginning of morning shift and lock bank up at end of closing shift (unless noted by manager); count cash bank at beginning and end of each bar shift, noting in bank log and initialing.
• Answer all calls within 3 rings using designated verbiage, standards, and guidelines; thank guests and welcome them back soon.
• Report any guest dissatisfaction, mishandled orders, and opportunities to management before guest leaves (or before end of shift).
• Thoroughly clean and maintain all assigned areas and equipment; replace items moved from original location before end of shift.
• Read and understand current posted memos and information.
• Report to supervisor any negative guest comments or experiences, safety hazards, broken or damaged equipment, etc.
• Maintain a positive and professional attitude towards Guests and coworkers at all times.
• Report to Manager or Supervisor before ending work shift.
• Act as an ambassador of Enchantment Resort and Mii amo by speaking positively of the property at all times.
• Demonstrate proficient use of POS System.
• Maintain knowledge of Resort layout, amenities, hours of operations, special attractions, and occasions.

Qualifications

• High school diploma or equivalent.
• Must work well with or without direct supervision.
• Must be neat and well-groomed at all times.
• Must be flexible, self-motivated, positive, and have a professional attitude towards Guests, co-workers, and management at all times.
• Must maintain current food handler’s certification.
• Prior quick service and serving experience desired.
• English skills necessary to communicate with Guests.
• Computer skills helpful.