Barista Market

About the role

The Barista is responsible for preparing and serving high-quality coffee, espresso beverages, and light food items in accordance with Peet’s Coffee standards while delivering exceptional guest service consistent with the hotel’s service culture. This role creates a welcoming and efficient café experience for hotel guests and visitors.

Responsibilities

• Prepare and serve coffee, espresso, and specialty beverages following Peet’s recipes and presentation standards
• Provide prompt, friendly, and personalized service to all guests
• Accurately take orders and process transactions using the POS system
• Maintain cleanliness and organization of the café, including counters, equipment, and seating areas
• Restock products, supplies, and merchandise as needed
• Ensure proper handling, storage, and rotation of food and beverage items (FIFO)
• Follow all food safety, sanitation, and health guidelines
• Maintain knowledge of menu offerings and make recommendations to guests
• Assist with opening and closing duties, including cash handling and reporting
• Support hotel operations by assisting other departments when needed (especially during peak periods)
• Uphold brand standards for both Peet’s Coffee and the hotel
• Adhere to all Health Department rules and regulations and brand standards
• Act with the highest level of integrity in every decision
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests

Requirements

• Must be responsible for security of guests, fellow employees and hotel assets
• Must have completed required brand training program

Skills

• Strong customer service and communication skills
• Ability to work in a fast-paced environment and multitask effectively
• Basic math skills and cash handling experience
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavy weights
• Ability to communicate effectively by writing, telephone and personal meeting situations
• Must be neat in appearance at all times
• Must be able to work a flexible schedule including weekends and holidays
• Must be honest and work well with others

Education and Experience

• Previous barista or food & beverage experience preferred

Physical Requirements

• Stand/walk on feet for 8 hours and work in a restrictive space/environment
• Finger dexterity to type, to write, and work on a computer or micros machine
• Must speak in a clear, understandable voice and hear at a basic level, and understand English
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds