The Lookout Supervisor

About the role

The Lookout Supervisor is a part‑time seasonal position responsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages at The Lookout. The role is non‑exempt/hourly, with interviewing beginning late October/early November and training starting mid‑November.

Responsibilities

• Supervise, train, plan, and direct all employees on assigned shift.
• Ensure compliance with all rules, regulations, and procedures.
• Document incidents and events involving guests or employees accurately and in detail.
• Inspect employees for uniforms, cleanliness, identification, etc.
• Keep employees informed of new procedures and hold daily line‑ups.
• Ensure a safe working environment for employees.
• Promote teamwork among employees.
• Provide courteous and friendly service to vendors, guests, and employees.
• Seek ways to provide additional assistance and service to guests.
• Handle customer complaints and initiate relevant service recoveries.
• Order and serve food and beverage to customers.
• Provide quality beverages consistently for all customers.
• Greet guests in a friendly and courteous manner and explain specials/promotions.
• Handle money according to department policies and procedures.
• Maintain full knowledge of menu items and ingredients.
• Input orders into the Point of Sale computer to inform the kitchen.
• Transport trays/plates (up to 40 lb) and serve food and beverage.
• Assist guests with inquiries, reservations, and all customer needs with a cheerful disposition.
• Perform side work duties daily and other assigned duties.
• Maintain composure and service standards when dealing with guest complaints to achieve high guest recovery.
• Participate in tip pooling per company policies.
• Bus tables and ensure timely reset.
• Stay up to date on resort current events and hours of operation.
• Maintain product quality: consistent beverages, highest standards, adherence to recipes, superior presentation, educate customers on Sundance products, provide top‑quality espresso shots.
• Understand and comply with all applicable laws and regulations concerning service of alcoholic beverages in Utah; exhibit responsible service; know beverages; complete required paperwork (bar transfers, dry stock deliveries).
• Clean common areas and prepare for day's operations; ensure area is clean and in good repair; inform management of maintenance/cleaning needs.
• Maintain cleanliness of assigned station.
• Ability to serve hot and cold beverages.
• Ability to stock items in proper location.
• Ability to wear required uniform and shoes per departmental policies.
• Maintain a safe and sanitary workplace.
• Carry out supervisory responsibilities per organization policies and applicable laws: interviewing, hiring, training; planning, assigning, directing work; appraising performance; rewarding/disciplining; addressing complaints; completing paperwork for HR.

Qualifications

• High school diploma or GED.
• One to two years of related experience and/or training, or equivalent combination.
• Must possess or obtain a valid food handler’s permit within 30 days of employment.
• Must possess or obtain the Tips & Sips alcohol service permit within 30 days of employment.
• Must pass UDABC background check and submit fingerprints to DABC to represent Sundance’s liquor license.
• Ability to regularly stand, walk, reach with hands and arms, and talk or hear; occasionally taste or smell, stoop, kneel, crouch, crawl, climb, or balance.
• Regularly lift/move up to 25 lb; occasionally lift/move up to 50 lb.
• Specific vision abilities: close, distance, color, peripheral vision, depth perception, ability to adjust focus.
• Must be 21 years of age or older.

Benefits

• Employee discounts on dining and resort amenities.
• Season pass.

Pay

$18.00 per hour plus tips.

Schedule

Part‑time seasonal position with variable AM/PM shifts, Sunday through Saturday, including weekends and holidays.