The Lodges Guest Services Agent - Year Round

Purpose of Position

The Guest Services Agent is responsible for ensuring guest, owner, and employee satisfaction at the Lodges.

Responsibilities

• Check guests and owners in and out of The Lodges
• Facilitate a smooth check-in and check-out for guests and owners
• Cover front desk during scheduled shift
• Answer the phone in a professional manner and transfer calls as appropriate
• Post folio charges, perform folio reconciliation, and create shift reports
• Assist with owner and guest requests and proactively solve guest problems
• Assist with concierge duties, including making reservations for restaurants and activities
• Assist in coordinating the bell staff for guest pickups and drop offs
• Drive guests locally in the company vehicle
• Handle cash and credit card transactions and settle guest balances upon departure
• Other duties as assigned

Qualifications

• Knowledge of Deer Valley and the Park City area preferred
• Must be available to work a varied schedule, including early mornings, nights, weekends, and holidays
• Must be able to lift at least 40 lbs
• Must be at least 21 years old
• Hold a valid U.S. driver's license and be able to drive company vehicles

Schedule

Flex Year Round - may have periods of layoff or reduced hours

Pay

$20.00 per hour