The City of Guelph

Duties

• Greet all guests in a welcoming and friendly manner, consistently maintaining a positive attitude when working in Front of House areas.
• Assist with maintenance of ice (shoveling, moving nets, etc.) during hockey events and operating associated equipment as required.
• Patrol facility looking for facility issues, safety hazards, or improper departmental operations, ensuring the safety of all guests at all times.
• Assist with pre-event operations, including preparing all areas of the facility in advance of event start and gate opening.
• Aid in maintaining a safe environment throughout the facility at all times.
• Empty waste containers and dispose waste in designated areas.
• Ensure that the best Fan Services practices are followed at all times while attending to all job functions.
• Maintain the facility to the expectation of the guests at all times - continue to strive to exceed guest expectations at all times.
• Perform general cleaning/maintenance as assigned throughout each event (e.g., sweeping, mopping, vacuuming, washroom/dressing room cleaning, show shoveling and set-up/break down of specific event requirements).
• Assist guests with special needs/requests that require additional services.
• Adequately adhere to all City of Guelph and facility service standards and policies, including Health and Safety.
• Able to pay close attention to detail.
• Work with enthusiasm and professionalism as a member of operations team at all times.
• Work within the specifications of supervisor or assigned supervisory staff at all times.
• Wear assigned uniform in a professional and well-kept manner.
• Perform any additional tasks as assigned.

Qualifications

• Customer service experience.
• Knowledge of basic operational functions, including affiliated roles & responsibilities.
• Experience in event related environment is an asset.
• Able to understand and comprehend all policies and procedures as they relate to the work being performed.
• Able to follow instructions and operate various related cleaning equipment.
• Able to perform physical work (e.g., lifting, bending, pushing and pulling and standing for long periods of time).
• Excellent communication and interpersonal skills to deal with the public and other staff.

Hours of Work

The individuals will work evenings, weekends and holidays (up to 24 hours per week).

Pay

$17.95 per hour

How to Apply

Qualified applicants are invited to apply using our online application system by Friday, July 24, 2026. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Please visit the job posting listed on our City of Guelph careers page and click on the “Apply for this job” button. Instructions will follow.