The Carter Center: Sr. Associate Director, Development Systems, Development

Key Responsibilities

• Strategic Leadership: Leads the execution of fundraising technology strategy for solutions that support the Center's fundraising development goals.
• Stays current with industry standards and emerging technologies to ensure best-in-class systems and processes.
• Systems and Data Management: Oversees the implementation, maintenance, and continuous improvement of CRM platforms and integrated applications.
• Collaborates with the Carter Center's IT team to ensure data integrity, consistency, and security across all donor systems remains in line with IT policies.
• Serves as the primary gatekeeper for donor data and system access.
• Ledocumentation of data model structures and maintain up-to-date SOPs for all core development systems.
• Plans and manages data migrations, exports, and appends for fundraising purposes.
• Reporting and Analytics: Develops, deploys, and maintains standard and custom reports, dashboards, and data visualizations to support fundraising initiatives and analysis.
• Partners with stakeholders to define reporting requirements and deliver actionable insights.
• Supports fundraising strategy through data selection, extraction, and reporting for daily operations.
• Project Management: Creates and manages comprehensive project plans, including schedules, budgets, resource assignments, and key dependencies.
• Directs the development of functional specifications, testing methods, and acceptance standards for all system-related projects.
• May assist Director with special projects to make processes more efficient and cost-effective.

Budget Management

• Works with systems vendors on contract renewals and collaborates with Finance and Development staff to monitor budgets and make recommendations to the Director for budget adjustments.
• Liaison and Representation: Serves as point person for Development in matters relating to donor systems.
• Servestraightforward communication among all parties.

Stakeholder and Vendor Engagement

• Servestraightforward communication among all parties.
• Collaborates with internal teams and external vendors to align technology products and projects with Development objectives.

Data and Security Compliance

• In collaboration with the Center's IT team, maintains secure system interfaces within Development and with external applications to ensure compliance with data protection standards and organizational policies.

Supervision

• May supervise, orient, and train staff, interns, and temporary contractors.

Policies & Procedures

• Ensures compliance with all organizational policies and procedures.

Professional Development

• Maintains professional growth and development of self and staff by identifying educational/training programs, professional organizations, activities and resources to maintain knowledge of national trends and to promote leading-edge expertise.

Qualifications

• A bachelor's degree in a related field and four years of experience with supporting fundraising systems and/or information systems, donor of fundraising records management, database management, or related field, OR an equivalent combination of education, training, and experience.
• Relevant certifications in project management (e.g., PMP), CRM administration, or data analytics.
• Experience in a nonprofit or fundraising environment.
• Proven experience in fundraising technology, including close collaboration with fundraising teams, process management, report development, and staff training.
• Strong project management skills with the ability to lead cross-functional teams.
• Expertise in CRM platforms (e.g., Raiser’s Edge NXT), with a focus on enhancing user experience and operational efficiency.
• Working knowledge of data warehouses, data visualization tools, and dashboard development (preferably Power BI).
• Proficiency with project management software (e.g., Planner, Jira, Asana, Wrike); experience with multiple platforms preferred.
• Demonstrated skills in Business Analysis, Process Improvement, and familiarity with project/process management methodologies.
• Excellent verbal and written communication skills.

Additional Details

• Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.
• Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.
• Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination.
• Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities).