The Cafe - Food Server (Part-Time)

About the role

Valley View Casino & Hotel is a member of the winning team, recognized as one of San Diego's Best Places To Work by the San Diego Business Journal. Located in the Valley Center community, we are deeply rooted in the local history of the San Pasqual Band of Mission Indians, who have been a part of this community for generations. As a place for friends and neighbors, Valley View Casino & Hotel reflects our proud heritage of enterprise and opportunity.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Perform necessary tasks to service customers, including taking and filling all food and drink orders and assisting in maintaining customer dining areas in a clean and neat manner.
• Monitor customer needs on a continual basis, ensuring all requests will be promptly fulfilled.
• Interact with all Team Members in a professional and courteous manner, producing a smoothly and efficiently run operation.
• Absorb and assist in maintaining a consistently high level of service and quality.
• Assist other restaurant personnel with maintenance (side work, opening/closing duties) as necessary.
• Flexibility and adaptability to a changing clientele and environment.
• Conduct all responsibilities in a professional and ethical manner.
• Maintain a consistent, regular attendance record.

Requirements

• High School diploma or GED equivalent.
• One year of food service experience in a full-service restaurant.
• Ability to communicate effectively in a positive manner using English in written, verbal and oral form.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Be able to successfully pass applicable auditions or skill testing.

Preferred Qualifications

• Bi-lingual in English and a second language.
• Previous experience in a gaming/casino environment.

Physical Requirements

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• The Team Member is regularly required to talk and hear.
• The Team Member is regularly required to sit and use hands to manipulate, handle, or feel.
• The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Working Conditions

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The Team Member is usually subject to noise levels in the work environment, which can range from moderate to loud, especially while on the casino floor.