The Beach Club Coffee Shop Manager

About the role

The Coffee Shop Manager is responsible for planning, organizing, directing, and coordinating resources to ensure efficient, well-prepared, and profitable service of food and beverages. They provide professional, friendly, and efficient service to customers, maintaining quality food service and sales, and adhering to health code requirements.

Responsibilities

• Provide efficient and effective service to customers and exceed wherever possible.
• Demonstrate a positive, enthusiastic, committed, and flexible attitude toward guests, owners, and team members.
• Serve as the point of contact for guest inquiries, resolving issues to a successful outcome.
• Maintain cleanliness of food preparation and equipment, work areas, and counters or tables.
• Monitor food and beverage preparation methods, portion sizes, garnishing, and presentation to maintain superior qualities.
• Schedule and receive food and beverage deliveries, verifying product quality and quantity.
• Supervise staff during work shifts, performing hiring, discipline, and scheduling duties.
• Review work procedures and address operational problems to improve service, performance, and safety.
• Maintain compliance with health regulations regarding food preparation and serving.
• Know and perform all tasks associated with restaurant services and catering.
• Maintain a neat and clean personal appearance.
• Investigate and resolve complaints concerning food and beverage quality and service.
• Work with other management personnel to plan marketing, advertising, and special restaurant functions.
• Develop/implement procedures to provide outstanding service while meeting budgetary requirements.
• Be familiar with Beach Club emergency and safety procedures.
• Perform other tasks as assigned by the Director of Food & Beverage.

Requirements

• Minimum 5 years work experience managing restaurants in a Breakfast/Barista setting.
• Above average computer skills, including knowledge of Microsoft Office programs, POS systems, and the ability to learn property-specific programs.
• Excellent customer service/hospitality skills.
• Excellent communication skills, both verbal and written.
• Knowledge of budgeting, ordering, and inventory.
• Strong problem resolution skills.
• Process-oriented and excellent organizational skills.
• Ability to promote teamwork and motivate team members.
• Knowledge of governmental regulations, including liquor laws, health department, and OSHA requirements.
• ServSafe Certification or ability to obtain ServSafe certification.
• Knowledge of specialty coffees.
• Knowledge of roasting coffee beans.
• Knowledge of merchandising products.
• Ability to work at 6 a.m. and 5-6 days as volume dictates.

Physical Requirements

• Ability to stand/walk for entire shift.
• Ability to move/lift up to 40 lbs as needed.
• Ability to bend, stoop, kneel.
• Must possess a valid driver’s license and acceptable driving record.
• Ability to work in extreme temperatures (ovens/freezers), outdoor heat, and humidity.
• Ability to withstand frequent immersion of hands in water or sanitation solution to clean food or prep surfaces.

Compensation

$50,000.00 - $55,000.00 per year

Benefits

• Competitive wages and discounts.
• 3-night stay complimentary at either property, with a reduced cleaning fee.
• 50% off all meals on property.
• 15% off reservations using the friends and family discount.
• 15% off any merchandise purchases.
• 15% off Spa treatments.
• Full insurance program including Blue Cross and Blue Shield Healthcare, Vision, Dental, Life, Cancer, Accidental, and Disability Insurance.
• 401k plan with a company contribution.
• Tuition reimbursement program.
• Shells Fund—help for team members in need.
• Sharing PTO—team members may donate their accrued PTO to other eligible team members for emergency purposes.
• Quarterly and annual awards for team members who go above and beyond.
• Paid internship program in Food & Beverage, Rooms Division, and Activities Team.
• Off-season training program, Spectrum University, for all team members.