TF33 Customer Support Engineer (Onsite)

What You Will Do

• Act as primary technical interface between Pratt & Whitney and all TF33 customers.
• Provide complete timely responses to customer and FSR technical questions and track in appropriate systems.
• Research technical issues and correct source data to resolve systems level issues, coordinate with program management and customers to implement solutions to improve engine safety and readiness.
• Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc.
• Prepare & present Maintenance Awareness Briefing (MAB) briefings to USAF and foreign military services (FMS).
• Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, providing technical support for operational units, flight test locations, and aircraft depots.
• Drive integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide Support on other legacy engines programs in limited use.

Qualifications You Must Have

• Bachelor’s degree with 5+ years of relevant experience; or an advanced degree with 3+ years of relevant experience.
• Experience to include driving integration across various teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Ability to obtain/maintain a DOD Secret Clearance.
• Must be a U.S. Citizen as only Citizens are able to obtain a security clearance.

Qualifications We Prefer

• Proficiency in Microsoft Office applications such as Excel, PowerPoint, Project, and Word.
• Familiarity with CORE tools, global trade requirements responsibilities.
• Experience with engine systems operation.
• Flexibility and strong organizational skills to handle urgent field requests.
• U.S. Military Aircraft/Engine Maintenance experience is a plus.
• Ability to develop and present material to cross-functional teams and upper-level management.
• The candidate must have good interpersonal and communication skills (written and verbal) and proficiency in technical writing.
• Occasional weekend and off-hour support may be needed to support the operational fleet and depot facilities.