Texas City CFT - Cross Functional Rep - Part time

Responsibilities

• Provides excellent customer service; answers customer questions regarding products, takes orders, assists with product selection
• Uses suggestive selling techniques to meet customer needs and build department sales
• May make regular product announcements to inform customers
• Works a flexible schedule to accommodate shifts of different departments
• Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc.
• Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments
• Builds, stocks, and maintains displays and fixtures
• Assists with inventory control; loads, unloads, and moves product
• Slices, packages, labels, rotates, merchandises, culls, and prices product
• Gains knowledge of multiple departments; applies understanding of processes / policies
• Complies with Store and department SOPs, policies, and applicable laws
• For the Service cross functional team, works as a Checker when not performing Cross Functional duties
• Ensures compliance with departmental / Store SOPs for food safety and sanitation
• Properly operates and maintains all equipment
• Cleans / sanitizes sales floor, display cases, prep areas, and equipment

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 6+ months of experience in H-E-B Store operations
• Required Knowledge/Skills/Abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal / written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications: Completion of Company Orientation and Safety Training
• Physical Demands & Working Conditions:
  • Function in a fast-paced, retail environment, requiring detailed and precise tasks
  • Work with Customers, staying attentive to their needs
  • Work flexible schedules to accommodate differing department shifts
  • Department-specific physical demands:
    • Bakery:
      • Constantly*: reach at waist, grasp
      • Frequently: stand, walk, reach at shoulder, bend
      • Occasionally: sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder abduction
      • Occasionally exposed to wet, cold, hot conditions, loud noise
      • Demonstrate ability to lift 50 lbs, and manage in excess of 70 lbs
    • Dairy / Frozen / Grocery / Market:
      • Constantly*: reach at waist, grasp
      • Frequently: stand, walk
      • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
      • Occasionally exposed to wet, cold conditions, loud noise
      • DAIRY: lift 40 lbs, manage >85 lbs
      • FROZEN: lift 60 lbs, manage >75 lbs
      • GROCERY: lift 50 lbs, manage >80 lbs
      • MARKET: lift 40 lbs, manage >40 lbs
    • Deli:
      • Constantly*: reach at waist, grasp
      • Frequently: stand, walk, stoop
      • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
      • Occasionally exposed to wet, cold, hot conditions, loud noise
      • Demonstrate ability to lift 55 lbs, and manage in excess of 65 lbs
    • Cosmetics / Drugstore / General Merchandise:
      • Constantly*: reach at waist, grasp
      • Frequently: stand, walk
      • Occasionally: reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
      • Occasionally exposed to wet conditions, loud noise, ambient temperatures
      • COSMETICS: lift 45 lbs, manage >45 lbs
      • DRUGSTORE: lift 15 lbs, manage >15 lbs
      • GM: lift 50 lbs, manage >45 lbs