Testing Services Assistant

Candidates must upload a resume and cover letter combined into one document under the "Resume Upload" section.

Responsibilities

• Assists test-takers for the duration of the testing process to include check-in, computer start up, and assisting with any problems which may arise during the exam.
• Serves as a certified testing administrator adhering to all proctoring requirements.
• Addresses academic dishonesty and procedural incidents that occur and involves peers, as warranted.
• Contacts vendor support representatives to resolve technical issues.
• Assists with the implementation of test security protocols at all locations, establishes and maintains test files, and assists in the preparation of databases and records.
• Maintains familiarity with databases and testing software used by the university.
• Maintains confidentiality of all client information.
• May provide administrative support functions such as test registration activities, copying, running reports, faxing, and mail distribution.
• Performs front desk reception responsibilities to include answering and directing phone calls, scheduling appointments, appointment reminder calls, receiving required documentation from testers checking in for an exam, accepting deliveries, directing customer service, and checking out testers.

Requirements

• High School Diploma or equivalent and 2 years of experience in administrative support, customer service, and/or academic or commercial testing in a business setting.
• Substitution allowed: Additional appropriate education may be applied toward the experience requirement at a rate of one year of relevant education per year of required experience.

Benefits

• Life-Changing Impact: Work that changes lives through research, instruction, and outreach.
• Culture of Excellence: Commitment to leveraging strengths, resources, collaboration, and innovation as a top employer in higher education.
• Support and Work/Life Balance: Generous benefits, educational opportunities, and a culture of support.
• Location: Southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and Gulf of Mexico beaches.
• Inclusive Environment: Commitment to fostering a welcoming, valued, and respectful environment for all faculty, staff, and students.