TEST SBSupport Analyst (IT-Client Services)

Duties

• Assists with maintaining all college computer-related equipment inventory.
• Assists with maintaining the ticketing system, provides thorough comments and descriptions when using a ticketing system, and is responsible for completing field tickets.
• Assists personnel and other departments in the training of faculty and staff on new hardware and software.
• Assists with quotes and materials for preparing purchase requisitions.
• Assists with maintaining compliance with the college’s software licensing.
• Assists with User Support Services (USS) projects using all USS troubleshooting tools and methods.
• Assists with the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment.
• Assists with the execution of college computing governance and client security.
• Assists with the repairs, upgrades, and Life Cycle Management of all computing devices and labs.
• Installs any IT related devices, including but not limited to computers, printers, copiers, etc., and assists users anywhere on campus, including remote sites.
• Assists with maintaining academic classroom lab software and images.
• Responsible for assisting multiple support servers, including maintenance and upgrades (including but not limited to – VDI, SCCM, Printer, Microsoft, Apple, etc.).
• Maintains and configures group policies and desktop control software.
• Provides support for all computer-based media software and hardware and all audiovisual setups, phone problems, and network connectivity issues.
• Assists with data analysis and preparing reports of all computer-based equipment owned by the college.
• Assists with maintaining current and up-to-date documentation of all procedures, guidelines, and information regarding specialized software installs that are purchased by the college.
• Performs other duties as assigned.

Qualifications

• Knowledge of operating system concepts and operation.
• Familiarity with programs, languages, and supported software packages.
• Above average communication skills with ability to collaborate.
• Knowledge of personal computing hardware components.
• Demonstrated analytical ability to logically approach problems.