Test Proctor - Academic Compliance - Quantico, VA

Grand Canyon University is a regionally accredited, private, nondenominational Christian University located in Phoenix, Arizona. This position is based at the GCU National Testing Center, Marine Corps Base Quantico, VA.

Responsibilities

• Provides high quality customer service, reception, and accurate intake for all exam candidates for the designated Testing Center.
• Utilizes professional proctoring procedures to support a secure exam environment. These procedures will vary depending on the designated testing center.
• Administers and processes online exams, department make-up exams, special accommodation exams, and other external exams as assigned.
• Follows all exam security protocol at all times.
• Maintains credentials necessary to administer any high-stakes certification examinations, including completing annual qualifications exams and maintaining certification by consistently following exam protocol.
• Ensures a safe and supportive learning environment by complying with all governing regulatory guidelines, whether departmental or from outside regulatory bodies.
• Assists in troubleshooting basic technology problems affecting exam administration.
• Assists with basic clerical work, data entry, and other support projects as directed.
• Responsible for maintaining the exam center in a professional ready state, including maintaining needed equipment, furniture, and overall state of the exam center.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree from a regionally accredited college or university.
• Must be willing to have a flexible work schedule, including evening and weekend hours if needed.
• Must be able to pass a pre-employment background check.
• Ability to use varying styles, approaches, skills, and techniques that reflect an understanding and acceptance of the role of culture in a diverse, multi-cultural workplace.
• Able to consistently demonstrate high-quality customer service.
• Basic computer proficiency in the use of computers and Microsoft applications.
• Provide a positive candidate experience.
• Ability to discern exam-taking potential violations and escalate to management as necessary.
• Ability to handle issues when exam candidates need to be dismissed from an exam as a result of wrongful behavior.
• Must be able to obtain certifications required based upon the designated exam center’s requirements.
• Must be able to sit for long periods of time and escort candidates to and from the testing room.
• Must be comfortable in a quiet testing environment, hear soft voices, and see details from a distance.
• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement, and Mission of Grand Canyon University.

Benefits

• Exceptional workplace benefits including medical, dental, vision, life, and disability insurance.
• Flexible spending accounts and a 401K savings plan.
• Generous time off plan and 11 paid holidays.
• Paid time off to volunteer in the community or at GCU-sponsored events.
• Full-time employees, their spouses, and dependent children are eligible for an Education Tuition Discount Program.
• Free on-site gyms on campus.

Pay

$17.50 an hour

Schedule

40 hours a week, in office at the GCU National Testing Center, Marine Corps Base Quantico, VA.