Test Job Template

About the role

As a member of the Account Services Department, the Manager will work closely with iCIMS customers to ensure all their needs and expectations are met. The Manager should have a strong knowledge of ASP systems and the ability to quickly learn and master the iRecruiter system to effectively communicate to customers the best and most efficient methods of utilizing iCIMS products. The Manager is expected to identify customer needs and recognize new opportunities to add additional products and services.

Some travel is required.

Responsibilities

• Participate in sales presentations through conference calls, seminars, and on-site customer meetings.
• Work with the iCIMS Marketing team to develop client references, case studies, and testimonials.
• Proactively contact assigned clients and work toward a 100% renewal rate.
• Handle escalated customer issues.
• Manage multiple accounts effectively with outstanding interpersonal skills.

Requirements

• Bachelor’s degree with a strong academic track record.
• Experience with all Microsoft Windows operating systems.
• Hands-on user of Microsoft Internet Explorer and related web-based technologies.
• Strong interpersonal, verbal, and written communication and presentation skills.
• Ability to work with minimal supervision or formal structure.

Preferred Qualifications

• Previous experience with client relations.
• Experience in HR systems and/or software project management.

About iCIMS

iCIMS is one of the fastest-growing Software-as-a-Service companies in the United States, recognized as an Inc. 500 and Deloitte Fast 500 ASP Software Firm. Our core product, iRecruiter, automates the recruiting operations of over 400 worldwide companies, including adidas, Continental Airlines, XM Satellite Radio, New Balance, Tommy Hilfiger, and FedEx.

We foster a relaxed but professional atmosphere that encourages intellectual growth and rewards impact over tenure. Our team includes graduates from top universities such as Cornell, Brown, Columbia, Harvard, and Princeton, allowing every employee—regardless of level—to work directly with leading organizations and make a noticeable impact on their bottom lines.