Test Center Manager (Grand Rapids, MI)

Responsibilities

• Expand your career at Pearson VUE in our entry level Test Center Manager position for our Grand Rapids, MI location.
  • You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.
• Schedule Requirements
  • The ideal candidate demonstrates flexibility and teamwork. This position is benefit eligible.
    • Ability to work 30-40 hours per week with an expectation to work more hours as needed.
      • Available to work various shifts between the hours of 7:15 am to 8:00 pm, various shifts as scheduled, any day Monday through Saturday.
        • Ability to work approximately 2 - 3 Saturdays per month.
          • Sunday shifts or extended hours would be infrequent, but a possibility if the need arises.

Requirements

• Minimum of one year customer service experience preferred.
  • One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
  • Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
  • Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Flexible in work hours and days.
  • Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
  • Ability to operate a computer and telephone.
• Quiet, focused environment and hear words spoken in soft voices.
  • Able to lift up to 20 lbs on occasion.
• Stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
  • Sit for long periods of time.
• Bend, stoop, and lift from a stooped position.
  • See small details at a distance.
• See names clearly on ID cards and the computer screen.

Qualifications

• Minimum of one year customer service experience preferred.
  • One year supervision experience in customer service preferred.
• High school diploma or equivalent is required.
  • Bachelor's degree or equivalent business experience preferred.
• Team leading and training skills, and exposure to a testing environment are strongly preferred.
  • Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
• Flexible in work hours and days.
  • Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress.
• Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
  • Ability to operate a computer and telephone.
• Quiet, focused environment and hear words spoken in soft voices.
  • Able to lift up to 20 lbs on occasion.
• Stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room.
  • Sit for long periods of time.
• Bend, stoop, and lift from a stooped position.
  • See small details at a distance.
• See names clearly on ID cards and the computer screen.