Test Center Associate (Part-Time)

About the role

The Test Center Associate plays a visible, responsible, and versatile front-line role supporting students, faculty, and the community by delivering accurate, efficient, and secure testing services. This position is available at either the Cedar Rapids, Main Campus, or Coralville, Kirkwood Regional Center at the University of Iowa Test Center, requiring availability for 3 days per week (Monday and 2 additional days), with morning and afternoon shifts.

Responsibilities

• Deliver high quality, front line customer service to faculty, staff, external stakeholders, and approximately 20,000 test takers each year.
• Enforce Test Center rules and uphold academic integrity, exam security, and student conduct procedures.
• Maintain confidentiality of exam materials, testing processes, demographic information, and academic records.
• Administer exams according to Test Center procedures and industry best practices, verify test taker identification, distribute and collect materials, and monitor test sessions.
• Maintain up-to-date working knowledge of Test Center procedures, institutional policies, and third-party exam sponsor requirements.
• Identify, document, and report academic integrity or student conduct concerns, collecting evidence as needed.
• Provide accommodations by reading exams aloud or acting as a scribe for students with disabilities, and administer Virtual Test Center exams.
• Perform general administrative assistance, including answering phones, responding to emails, and giving directions to other campus offices.
• Troubleshoot and provide basic technical support on Test Center computers.
• Quickly learn and use new procedures and technologies at a level of proficiency required for the duties of the position.

Requirements

• Equivalent to 3 years of employment experience in an office or higher education setting OR an associate's degree.
• Able to operate various office technologies, including PC workstations, multifunction printers, and multiline phones.
• Knowledge of standard office software, including Microsoft Office, and experience working with email, calendar, and appointment-setting systems.
• Must be eligible and maintain eligibility to administer third-party exams such as ACCUPLACER and Pearson VUE.

Qualifications

• Must possess the required skills, knowledge, and abilities to competently perform the essential functions of the job.
• Consistently seek ways to strengthen performance and monitor new developments.

Skills

• Organizational skills
• Ability to maintain professionalism and efficiency in a fast-paced, team-oriented environment

Benefits

Review of applications will continue until the position is filled. Kirkwood offers a wide range of employee benefits.

Pay

This position is expected to work an average of 16-20 hours per week during the academic year. Hours may be adjusted or reduced during summer and when classes are not in session. Infrequent weekends or work at other locations may be required.

Schedule

The morning shift is from 7:45 a.m. to 1:45 p.m., and the afternoon shift is from 11:15 a.m. to 5:15 p.m.