Test Center Administrator, Temporary

Coastal Carolina University is seeking a part-time temporary Test Center Administrator to provide a broad spectrum of testing services to both the University and the community in a convenient, secure, and professional environment.

About the Role

This position supports the Academic Testing Center by administering exams, ensuring adherence to testing company guidelines, and delivering superior customer service to test candidates.

Responsibilities

• Provide administrative support and backup to the Academic Testing Center.
• Administer exams by strictly adhering to guidelines and procedures set by the school or testing company.
• Review candidate documents to confirm completeness and communicate required documentation, testing procedures, and policies.
• Answer questions about exam policies and provide information to candidates in person or by phone.
• Deliver excellent customer service to test candidates and prospective candidates.
• Handle confidential materials and personal information with strict adherence to FERPA and other security/confidentiality policies.
• Maintain up-to-date knowledge of testing requirements and certifications as required by each testing company.
• Monitor security cameras and perform walk-through observations to ensure testing integrity.
• Operate office equipment including computers, copiers, scanners, telephones, metal detector wands, and shredders.
• Manage multiple concurrent tasks and interruptions while maintaining adaptability in a fast-paced environment.

Requirements

• High school diploma or equivalent (GED).
• Two (2) years of experience in a professional office setting.
• Ability to remain stationary for long periods and move around the office as needed.
• Strong verbal communication skills for presenting information in person or by phone.
• Ability to understand and adhere to established procedures from the office and testing sponsors/companies.
• Knowledge of testing company requirements and ability to apply them on demand.
• Flexibility to meet special scheduling needs, including availability Monday to Saturday with varying hours.

Working Conditions

• Handling confidential materials and personal information.
• Use of cleaning products, office equipment, and security devices (e.g., metal detector wand).
• Adaptability to workplace stressors such as customer service demands, security requirements, and competing tasks.

Pay

Hourly rate: $13.25.

Schedule

• Part-time temporary position (20 hours per week).
• Normal work days and hours vary, including Monday to Saturday.

Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, nine miles from Myrtle Beach.