Test Center Administrator (Charleston, WV)

About the role

Pearson VUE is the global leader in computer-based testing for information technology, academic, government, and professional testing programs worldwide. As a business of Pearson, the world's leading learning company, we deliver exams through a secure network of test centers in more than 180 countries, validating the skills and knowledge of millions of individuals each year. This regular part-time Test Administrator position is based in Charleston, WV at 300 Summers St, Suite 430, Charleston WV 25301.

Pay

Starting pay is $17.75 per hour.

Benefits

• Benefits eligible effective on hire date
• Medical, Dental, Vision, Life, Short-Term Disability, and Voluntary Long-Term Disability
• Paid holidays, vacation, sick, and personal days per NCS Pearson policies
• 401(k) Retirement Plan with employer match
• Employee Stock Purchase Plan (bi-annual enrollment)
• Tuition Reimbursement
• Company-paid life insurance and business travel insurance

Responsibilities

• Comply with all testing procedures and strictly adhere to company policies using careful judgment
• Check in testing candidates, verify identification, and explain the exam process
• Proctor/invigilate candidates while testing
• Troubleshoot with internal departments to fix technical issues
• Complete light housekeeping duties such as vacuuming floors and sanitizing keyboards after each candidate
• Other duties as assigned

Schedule Requirements

• Availability to work a variety of shifts Monday through Saturday between 8:00 am and 8:00 pm
• Approximately 2–4 Saturdays per month; Sunday shifts infrequent but possible
• Must be open to flexible scheduling
• Part-time, 20 hours per week, with expectation to work additional hours if needed
• Schedules provided at least two weeks in advance

Qualifications

• High school diploma or equivalent required
• Minimum 1 year customer service experience preferred
• Experience proctoring or invigilating exams highly preferred
• Flexible in work hours and days
• Beginner to intermediate experience with Microsoft Office (Word, Excel, Outlook)
• Ability to sit for long periods and escort candidates to and from the testing room
• Ability to bend, stoop, and lift up to 20 lbs with reasonable accommodation
• Comfortable in a quiet testing environment; able to hear soft voices and see details from a distance

About the company

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company — for us, learning isn't just what we do, it's who we are.

This is a part-time, on-site role in Test Center Operations (Job Family: Learning & Content Delivery; Organization: Assessment & Qualifications). Requisition ID: 26430.