Test Administrator (Back Bay Boston, MA)

About the role

Pearson VUE is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. We provide a full suite of services from test development to data management and deliver exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. We are now hiring for a part-time Test Administrator to join our team based in Boston (Bay Back), MA (31 St. James Ave S725). Starting pay is $18.00 per hour plus eligibility for accrued paid sick time.

Responsibilities

• Provide a secure exam delivery and superior customer service in a comfortable, friendly environment.
• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming floors and sanitizing keyboards after each candidate.
• Perform other duties as assigned.

Schedule Requirements

• Availability to work a variety of shifts from Monday through Saturday, between 7:15 AM and 8:15 PM.
• Working approximately 2 to 3 Saturdays per month.
• Primarily requires availability for morning shifts, typically between 7:15 AM and 1:00 PM or 2:00 PM.
• Strictly a part-time position with 12 to 18 hours per week, with an expectation to work more hours if needed.
• Schedules are available at least 2 weeks in advance.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year customer service experience preferred.
• Experience proctoring or invigilating exams highly preferred.
• Flexibility in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook).
• Ability to sit for long periods of time and escort candidates to and from the testing room.
• Ability to bend, stoop and lift up to 20 lbs. with reasonable accommodation.
• Comfort in a quiet testing environment, ability to hear soft voices and see details from a distance.