Tesla Advisor, Delivery

The Tesla Advisor, Delivery plays a crucial role in enhancing operational efficiency to boost store productivity. Your primary focus is on supporting customers after they place a vehicle order by collaborating with cross-functional teams to ensure an exceptional experience.

What You'll Do

• Prepare customer loan and DMV documents and collaborate with other employees to ensure successful delivery appointments
• Demonstrate expertise in selling Tesla’s products and services
• Maximize scheduling efficiency to improve customer experiences
• Compile reports for performance improvement and support training
• Work closely with other employees to ensure smooth pre-delivery experiences for customers with upcoming delivery appointments and provide a great customer-centric delivery experience
• Maintain Store Fleet: Coordinating service, allocation management, and completing accident report
• Perform additional responsibilities as assigned to meet business needs including delivery preparation, direct deliveries, and sales

What You'll Bring

• At least 1 year of customer service experience
• Proactive team member and ability to develop collaborative relationships
• Highly organized and excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and CRM tools (Salesforce preferred)
• Ability to work evening hours, weekends, and holidays in a retail environment
• Valid driver's license required

Benefits

• Competitive pay
• Medical plans with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental and vision plans with $0 paycheck contribution
• Health Savings Account (HSA) Contribution
• Short-term and long-term disability insurance
• Paid holidays
• Employee discounts and perks program

Pay

• Expected Compensation: Tesla Advisor, Delivery - $22.71 - $31.20/hour + cash and stock awards + benefits for all levels
• The total compensation package for this position may also include other elements dependent on the position offered.