Territory Service Manager

About the role

The Territory Service Manager (TSM) plays a crucial role in the operation of National Carwash Solutions, leading a team of field employees to provide preventive maintenance and repair services, manage schedules, and ensure customer satisfaction.

Responsibilities

• Build and manage a team of 12-15 field service technicians and chemical delivery specialists
• Manage scheduling and training of field service technicians and chemical delivery specialists
• Establish performance goals for designated team of technicians
• Coach and guide direct reports in delivering company expectations in safety compliance, quality, and customer satisfaction
• Lead the team in providing operational and tactical solutions to ensure profitability
• Monitor and manage expenses, revenue, and margin targets
• Prepare and control operational budgets and inventory
• Communicate with customers and travel to assigned locations to promote good customer relations, ensure quality service, and secure contracts
• Resolve or escalate customer issues and internal/local concerns and complaints
• Conduct quality control checks, field audits, site safety audits, and damage claim assessments

Requirements

• A high school diploma or equivalent with a minimum of 5 years of field service experience
• A minimum of 3 years’ experience managing an electro-mechanical team
• Proven ability to train, organize, lead, and motivate a team to succeed
• Overnight travel may be required
• Strong business acumen including understanding of P&L, financials, and KPIs
• Excellent verbal and written communication skills
• A strong electrical-mechanical skill set
• Strategic thinking and proven track record in problem-solving and analysis
• Strong computer skills in Microsoft Office and Google
• Strong negotiation skills
• Ability to prioritize multiple customer needs and/or conflicting priorities
• Six Sigma and/or Lean certification is a plus
• Knowledge of carwash equipment is preferred

Qualifications

High school diploma or equivalent required; bachelors’ degree preferred.

Skills

• Leadership and coaching skills
• Technical knowledge of carwash equipment
• Financial management and budgeting skills
• Customer service and negotiation skills
• Problem-solving and analytical skills

Benefits

Comprehensive health, dental, and vision coverage, matching 401(k), paid time off, and more.

Pay

Competitive wages based on experience and qualifications.

Schedule

Flexible schedule to accommodate travel and work requirements.

Benefits

Comprehensive health, dental, and vision coverage, matching 401(k), paid time off, and more.