Territory Service and Sales Manager - Medical Equipment

Responsibilities

• Inspect and assess medical equipment to identify service needs, diagnose operational issues, and recommend appropriate repair or maintenance solutions
• Perform scheduled preventative maintenance and safety inspections on surgical microscopes and related equipment in accordance with OEM and company standards
• Drive service-based growth by expanding service contracts, generating leads, and converting prospects into long-term service clients within the assigned territory
• Build and maintain trusted relationships with key stakeholders - surgeons, physicians and hospital administrators - by delivering high-quality service and support
• Educate healthcare professionals on the value and reliability of Prescott's repair, refurbishment, and maintenance services, ensuring they receive responsive and personalized solutions
• Travel to customer sites to perform hands-on service work, attend service-focused meetings, and conduct proactive outreach to identify service opportunities
• Earn commissions through the sale of refurbished microscopes, parts, accessories, and long-term service agreements that enhance client operations and minimize downtime
• Respond promptly to multiple weekly service calls, prioritizing urgent repair needs and delivering fast, effective resolutions to keep clinical operations running smoothly
• Ensure all service activities align with company policies, procedures, and regulatory requirements to maintain safety, compliance, and service excellence
• Represent Prescott's at industry conferences and trade shows by showcasing our service capabilities, engaging with new clients, and strengthening brand awareness

Requirements

• A high school diploma or GED
• 1-2 years of experience demonstrating mechanical and/or technical aptitude, preferably with practical experience in troubleshooting, repairing, or maintaining complex equipment
• Possess the drive to achieve sales targets and maintain high levels of customer satisfaction
• Proficient in using Microsoft Office Suite (especially Outlook, Excel, and PowerPoint)
• Possess the ability to read and interpret service manuals, schematics, and technical documentation
• Ability to sell service agreements, parts, and refurbished equipment through value-based selling techniques
• Strong consultative sales skills with the ability to uncover customer needs and propose tailored solutions
• Excellent relationship-building skills with healthcare professionals including surgeons and hospital administrators
• The ability to learn and manage the full sales cycle—from prospecting and lead generation to closing and post-sale follow-up
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making ability in the field
• Self-motivated, goal-oriented, and comfortable working independently
• Commitment to providing exceptional service and fostering long-term client relationships
• Willingness to travel frequently within the assigned territory (typically 60–80% travel)

Preferred Experience

• Working with medical or industrial equipment
• Experience with CRM systems (NetSuite)
• Field service software