Territory Operations Leader

Key Responsibilities

• Lead operations across a defined geographic territory of Family Entertainment Centers, ensuring alignment with FEG brand standards and cultural expectations.
• Establish and reinforce best practices in guest service, operational execution, and facility excellence.
• Talent Development & Engagement:
  • Recruit, coach, and develop General Managers and site-level leadership.
  • Use employee engagement data and field insights to improve culture, team morale, and retention across the territory.
  • Recognize and reward high performers; support underperforming teams with coaching and accountability plans.
• Operational Execution:
  • Ensure daily excellence in staffing, scheduling, safety, cleanliness, and the functionality of all games and attractions.
  • Conduct frequent site visits to inspect conditions, engage with team members, and model frontline leadership.
  • Maintain a visible leadership presence and open lines of communication with your teams—both in-person and through digital check-ins.
  • Manage labor as a controllable cost by using forecasting tools, weekly schedules, and traffic trends to staff appropriately.
  • Monitor payroll weekly to ensure alignment with revenue expectations and budget targets.
  • Coach General Managers to make proactive adjustments based on seasonality, performance, and business conditions.
  • Own the P&L for your territory, analyzing revenue trends, expense controls, and profit opportunities.
  • Develop and execute action plans to hit or exceed financial targets.
  • Track and respond to KPIs across all locations, ensuring transparency, urgency, and continuous improvement.
• Financial Stewardship:
  • Manage labor as a controllable cost by using forecasting tools, weekly schedules, and traffic trends to staff appropriately.
  • Monitor payroll weekly to ensure alignment with revenue expectations and budget targets.
  • Coach General Managers to make proactive adjustments based on seasonality, performance, and business conditions.
  • Own the P&L for your territory, analyzing revenue trends, expense controls, and profit opportunities.
  • Develop and execute action plans to hit or exceed financial targets.
  • Track and respond to KPIs across all locations, ensuring transparency, urgency, and continuous improvement.
• Guest Experience Champion:
  • Champion a guest-first mindset at every location.
  • Review guest feedback, mystery shop results, and site performance to raise the bar on service, safety, and cleanliness.
  • Hold teams accountable for delivering the kind of experience that earns loyalty and repeat visits.
• Compliance & Safety:
  • Ensure all locations meet safety, health, licensing, and labor law requirements.
  • Conduct site audits and support GM-led emergency preparedness efforts.
• Strategic Partnership & Initiatives:
  • Collaborate with executive leadership on new initiatives, marketing activations, and regional events that drive traffic and revenue.
  • Share field intelligence and business trends to help shape operational strategy at the corporate level.

Requirements

• 5+ years of multi-unit management in retail, hospitality, entertainment, or attractions.
• Proven track record of building and leading high-performing teams.
• Strong financial acumen with direct experience managing labor, payroll, and full P&L responsibility.
• Ability to interpret engagement data and take action to improve culture and performance.
• Hands-on leadership style with strong presence in the field.
• Excellent communicator, coach, and business operator.
• Willing to travel frequently within assigned territory.

Pay

$90,000 - $115,000 Annually