Territory Manager- Maryland & Washington DC

About the role

Emery Jensen is a business unit of Ace Hardware Corporation that distributes hardware and building materials to independent Pro/Lumber, Paint, Hardware, and E-retailer customer segments. The team is seeking a Territory Manager to grow profitable sales with current and new Emery Jensen customers in Maryland & Delaware. The role focuses on growing sales through weekly warehouse orders, promotional sales, drop‑ship programs, and other initiatives, partnering with retailers to develop sales strategies based on customer needs while meeting company objectives. The Territory Manager manages customer relationships and serves as the liaison between the customer and Emery Jensen.

Responsibilities

• Deliver annual sales and profit objectives by developing a strategic sales plan that engages retailers and expands the Emery Jensen customer base within a defined geographic territory
• Execute and implement new programs at the store level
• Represent Emery Jensen both professionally and ethically in all day‑to‑day activities
• Develop and foster strong business relationships with key decision makers to grow the overall Emery Jensen business
• Organize and prioritize weekly customer visits to meet Emery Jensen goals and objectives
• Maintain a working knowledge of the territory as it relates to new and existing business
• Communicate successes and challenges to the Emery Jensen Leadership Team to gain insight and support
• Collaborate with the internal Sales Support Team, Care Center, and other business partners to resolve customer issues promptly
• Share ideas and sales successes with Emery Jensen team members to help achieve goals
• Exercise sound judgment regarding expenses (travel, entertainment, vehicle, etc.)

Requirements

• Motivated self‑starter and results‑oriented individual focused on solutions based on customer needs
• 5+ years of Business‑to‑Business sales experience preferred
• Hardware sales experience a plus
• Excellent listening and negotiating skills
• Excellent verbal and written communication skills
• Strong strategic thinking abilities with emphasis on developing a sales growth plan and ensuring implementation
• Proven ability to manage multiple projects and opportunities
• Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)
• Valid driver’s license required
• Extensive travel required, including overnight travel
• BA/BS degree or equivalent preferred
• Preferred residence in the Washington DC or Baltimore, MD metro areas

Benefits

• Incentive opportunities based on role/grade level (recent payouts above 116.96% of target)
• Generous 401(k) retirement savings plan with fully vested matching contribution first year plus annual discretionary contribution (average company contributions ~6.6% of total compensation over past five years)
• Comprehensive health coverage (medical, dental, vision, disability – up to 26 weeks short‑term and long‑term) & life insurance for employee and dependents
• 21 days of vacation immediately available (prorated first year) and up to 6 paid holidays depending on month of hire
• Company car, phone, and fuel card provided for field‑based positions
• Annual Cares Week – 20 hours paid volunteer time per year
• Opportunities to support Children’s Miracle Network Hospitals and the Ace Helpful Fund via the Ace Foundation
• Tuition assistance program and on‑site classes/facilitator‑led courses
• Frequent campus events (Employee Appreciation Week, vendor dem