Territory Manager (Manhattan)

About the role

Territory Manager is responsible for account management, maintenance supervision, and program administration for elevator units in the Manhattan market. This position serves as the central customer point of contact and the day-to-day manager of field associates assigned to service equipment in the area.

Responsibilities

• Manage account management and service operations for designated customers and P&L
• Build and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territory
• Lead the performance of field operations for all service/maintenance projects ensuring all monthly reliability and availability metrics are met
• Perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Manage successful transition of new installations to service/maintenance contracts
• Monitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptime
• Coordinate with other functional areas in the office to meet customer requirements
• Commercially defend the assigned portfolio and avoid attrition in conjunction with the Service Operations department and Branch Manager
• Prepare, submit, and negotiate repair proposals
• Constantly focus on department KPIs, assuring they are in line with company policy
• Regularly visit after-sales clients, maintaining a close commercial relationship with them
• Collaborate and coordinate with the technical department: provide necessary information for allocating material orders to suppliers
• Collaborate and coordinate with the AR Department, support as needed, and handle (first step) invoicing and money collection activities
• Comply with TKE’s internal Health & Safety norms when visiting worksites and in all other work activities
• Comply with Anti-Trust and Compliance directives of TKE AG

Requirements

• 3+ years field management experience or outside sales experience within the elevator industry preferred
• Availability to manage and supervise field crews that conduct daily maintenance along with overnight and weekend coverage
• Develop and maintain strong customer relationships
• Ability to work in a highly team-oriented and dynamic environment
• Demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Self-motivated and able to manage many simultaneous projects and responsibilities
• Detail oriented with demonstrated ability to deliver upon specific KPIs and service level agreements
• Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills

Pay

Salary range: $144,000 – $179,000 per year.

Benefits

• Car allowance or company vehicle with fuel card
• Annual incentive program
• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: dollar-for-dollar match on the first 5% contributed (pre-tax or Roth)
• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)