Territory Manager II - Brooklyn/Queens/Long Island

At NCR Atleos, headquartered in Atlanta, we expand financial access by optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers worldwide. Ranked #12 in Newsweek’s 2025 Top 100 Global Most Loved Workplaces®, we handle over 550 million transactions daily for clients including restaurants, shops, banks, and airports.

About the role

As a Territory Manager II (TM II), you will manage district activities to ensure on-site support services are delivered while controlling expenses and assets. You’ll drive customer and employee satisfaction, supervise 45+ employees (including a TM1 with direct reports), and foster strong relationships with internal customers. Your leadership will include mentoring, performance management, and resolving escalations due to resource or disciplinary issues.

Responsibilities

• Directly supervise 45+ employees, including a TM1 with direct reports, ensuring timely responses to customer opportunities, issues, and complaints.
• Provide leadership and mentorship to all direct and indirect reports, including performance coaching and counseling.
• Develop and maintain relationships with internal customers, advising on service delivery, maintenance agreements, and SLAs.
• Perform root-cause analysis and implement preventive measures for repeat escalations.
• Address escalations related to resource problems, including disciplinary and soft-skills issues.
• Conduct hiring activities, monitor performance improvement, and manage vacation/training schedules.
• Track expenses (e.g., overtime, employee-related costs) and physical assets (e.g., tools, test equipment, vehicles, service parts).
• Set objectives, execute quarterly/annual performance reviews, and conduct regular individual/team meetings.
• Collaborate with planners and coordinators to establish open communication channels.

Requirements

• High school diploma or GED (Bachelor’s degree preferred; equivalent experience or a combination of education and experience may be considered).
• Five to eight years of experience in hardware and/or software support.
• Prior experience as a group, team, or project leader, or in a supervisory/leadership role within technical services or support (preferred).
• Local residence within the assigned service area (Brooklyn/Queens/Long Island, NY).
• Valid driver’s license and authorization to work in the U.S.
• Willingness and ability to pass a comprehensive background check (credit, criminal, driving record, and drug screen).
• Ability to lift and carry tools/parts up to 50 lbs. and travel as needed.

Pay

Salary range: $78,400.00 – $135,600.00.

Benefits

• Medical, dental, vision, and life insurance.
• Short- and long-term disability coverage.
• Paid vacation.
• 401k retirement plan.