Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory with direct supervision of route representatives. They oversee Territory service safety and results, including customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.

Responsibilities

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
• Reports directly to a Service Manager or Sr. Territory Manager, if present, or General Manager
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Aid in new account installations as directed by Service Manager and/or General Manager
• Manage day-to-day activities of customer service program(s) for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Set clear expectations for customer service and lead by example
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Deliver and participate in training to ensure customer retention and service goals are met
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
• Attend meetings and complete necessary administrative work to improve customer satisfaction
• Coverage of accounts receivable
• Investigate and report on all accidents or incidents, within 24 hours of notification

Knowledge/Skills/Abilities

• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including working knowledge of MS Office software
• Exposure to sales function preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Experience/Qualifications

• High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience
• Two years of service and route-based industry experience, with proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Significant production planning, maintenance, or warehouse operations experience preferred

License Requirements/Certifications

• Must be DOT-certified
• Driver’s license
• Automobile insurance on personal vehicle

Benefits

• Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave.
• Employees are able to enroll in the company’s 401k plan.
• Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year.
• Employees will also receive 6 paid holidays throughout the calendar year.

Compensation

The salary rate that Vestis reasonably expects to pay for this position ranges from $79,000 to $85,000, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

Headquarters

Headquartered in Roswell, GA, Vestis® is the second largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. Vestis® is a leader in the B2B uniform and workplace supplies category. Vestis® provides clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across a broad set of end markets. The Company’s comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies and more.

Equal Opportunity Employer

Vestis Commitment to Equal Opportunity Employment If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information below to request the appropriate accommodation. Reasonable Accommodations and the Online Application Process Consistent with Vestis and Canadian Linen’s commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Vestis or Canadian Linen, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-833-901-8823 or email us at accessibility@vestis.com. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.