Territory Manager

Responsibilities

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
• Reports directly to a Service Manager or Sr. Territory Manager, depending on the presence of these roles
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Affiliate in the new account installations as directed by Service Manager and/or General Manager
• Manage day-to-day activities of customer service program(s) for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Set clear expectations for customer service and lead by example
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
• Delivers and participates in training to ensure customer retention and service goals are met
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
• Attend meetings and complete necessary administrative work to improve customer satisfaction
• Collections for accounts receivable
• Investigates and reports on all accidents or incidents, within 24 hours of notification

Requirements

• Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including working knowledge of MS Office software
• Exposure to sales function preferred
• Considerable skills in management, human relations, and communication

Knowledge/Skills/Abilities

• High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience
• Two years of service and route-based industry experience, with proven track record for growing customer accounts
• Previous profit and loss accountability and/or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Experience/Qualifications

• Must be DOT-certified
• Driver’s license
• Automobile insurance on personal vehicle
• Successful completion of criminal background, motor vehicle record, and drug screen checks

Knowledge/Skills/Abilities

• Open to relocation for advancement opportunities