Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory, supervising route representatives, and ensuring safety and results in customer retention, growth, AR collection, and customer satisfaction.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage day-to-day activities of customer service programs
• Visit all required customers quarterly
• Respond to and resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Contact RSRs daily to address pending issues
• Attend meetings and complete administrative tasks to improve customer satisfaction
• Coordinate collections for accounts receivable
• Investigate and report on all accidents or incidents within 24 hours

Requirements

• High school diploma or equivalent
• Bachelor’s degree in related field preferred
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Previous profit and loss accountability or contract-managed service experience preferred
• Significant customer interface and service experience
• Production planning, maintenance, or warehouse operations experience preferred

Skills/Knowledge

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software
• Exposure to sales function preferred

Working Environment/Safety Requirements

• Majority of time spent driving a personal or company vehicle to call on customers and supervise employees
• Exposed to weather conditions (heat, wind, cold, rain, snow, etc.)
• May involve walking, climbing stairs, pushing/pulling carts, and exposure to weather conditions
• Must be able to lift and maneuver up to 50 pounds and occasionally up to 100 pounds
• Exposure to vehicles for loading/unloading and vehicle maintenance

Benefits

• Comprehensive benefit programs including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave
• Enrollment in the company’s 401k plan
• 80 hours of vacation, 40 hours of floating holidays, and paid sick time annually
• 6 paid holidays throughout the calendar year

Compensation

The salary range for this position is from $75,000 to $85,000, based on experience, qualifications, and other relevant factors. Additional compensation may include a bonus or commission.

Company Information

Vestis® is headquartered in Roswell, GA, and is the second-largest provider in the industry with over 300,000 customer locations and approximately 20,000 teammates across North America. We provide clean and safe uniform services and workplace supplies to a broad range of North American customers from Fortune 500 companies to locally owned small businesses across various end markets. Our comprehensive service offering includes a full-service uniform rental program, cleanroom and other specialty garment processing, floor mats, towels, linens, managed restroom services, first aid supplies, and more. Vestis® is an equal-opportunity workplace and is an affirmative action employer.