Territory Manager

About the role

The Territory Manager is responsible for an assigned service territory with direct supervision of route representatives. Key responsibilities include promoting safety, coaching and developing RSRs, managing customer service, and securing renewals.

Responsibilities

• Promote and sustain a safety culture
• Evaluate, coach, and develop Route Sales Representatives (RSRs)
• Create a sales culture fostering team selling
• Aid in new account installations
• Manage day-to-day activities of customer service programs
• Visit all required customers quarterly
• Resolve service requests promptly
• Negotiate and secure renewal agreements
• Recruit, select, and hire Route Sales employees
• Review trends, performance, and coach RSRs weekly
• Address pending issues daily through remote means
• Coordinate collections for accounts receivable
• Investigate and report on accidents and incidents

Requirements

• High school diploma or equivalent
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Exposure to sales function preferred
• Significant customer interface and service experience
• Experience in production planning, maintenance, or warehouse operations
• DOT certification
• Valid driver's license and auto insurance

Skills

• Demonstrated ability to interface with various organizational functions
• Strong interpersonal, analytical, communication, and customer service skills
• Considerable negotiation skills
• Computer proficiency, including MS Office software

Knowledge

Knowledge of the service industry, customer service, and sales practices is essential. Previous profit and loss accountability and contract-managed service experience are preferred.

Working Environment/Safety Requirements

Majority of time spent driving a vehicle or company step-van to call on customers and supervise employees. Exposed to weather conditions, walking, climbing stairs, pushing/pulling carts, and exposure to vehicles for loading/unloading and vehicle maintenance.

Compensation

Vestis reasonably expects to pay a salary ranging from $78,000 to $86,000, depending on experience and qualifications. Additional compensation may include a bonus or commission.

Benefits

Equal opportunity employer. Vestis is committed to providing a safe and inclusive work environment for all employees.