Territory Manager

Location: Kearny, NJ

About the Role

The Territory Manager is a key role responsible for the day-to-day operations and well-being of the branch(es) in the territory. This role drives revenue growth and profitability, ensures performance goals are met, follows standard operating procedures, and optimizes customer service. Responsibilities include supervisory duties, staff development, team building, conflict resolution, operational monitoring, and financial management.

Responsibilities

• Operational Excellence:
  • Manage territory profit and loss (P&L).
  • Monitor performance metrics and financial data to assess and improve operational effectiveness.
  • Identify, prioritize, and resolve operational issues.
  • Oversee day-to-day operations.
  • Maintain branch appearance in alignment with company standards.
  • Identify high-priority tasks and assign them to team members for timely completion.
  • Promote and ensure a culture of safety.
  • Manage workers' compensation claims.
  • Ensure compliance with organizational standards, customer requirements, and federal, state, and local regulations.
  • Streamline processes for operational excellence.
  • Lead change initiatives and adopt new systems.
• Associate Support:
  • Promote a safe workplace by conducting on-site safety visits, performing associate check-ins, and ensuring personal protective equipment (PPE) is accessible.
  • Lead investigations for workers' compensation claims.
  • Conduct new hire orientations at customer locations as needed.
  • Represent the company at local job fairs and build relationships with community partners, including unemployment offices.
• Leadership:
  • Manage territory staff, including hiring, scheduling, assigning work, reviewing performance, and recommending promotions, transfers, demotions, or terminations.
  • Set performance goals and professional development plans.
  • Lead team building and staff development activities.
  • Strategize and drive grassroots recruiting in local markets when needed.
  • Manage 2–7 individual contributors, potentially across multiple locations.
• Customer Satisfaction and Engagement:
  • Retain and expand existing customer accounts.
  • Monitor customer feedback and recommend strategies to improve the customer experience.
  • Travel to customer sites for sales and safety needs.
  • Troubleshoot customer service issues and provide resolutions.
• Sales and Marketing:
  • Use existing data and dashboards to identify and re-engage with past billing customers.
  • Support the existing customer base to drive additional sales.
  • Create price quotes for prospective customers.
  • Understand local market conditions and support current and prospective sales opportunities.
  • Ensure leads sourced by Sales Enablement are followed up on when applicable.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience.
• At least 4 years of professional experience, with 2 years of related management experience.
• Prior experience in improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interface.
• Prior experience managing in the staffing industry or similar is preferred.
• Proven leadership competencies and experience.

Skills

• Excellent written and verbal communication skills.
• Proficient in financial performance analysis.
• Success in developing and maintaining customer relationships.
• Advanced problem-solving abilities.
• Capable of defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Proven ability to drive processes and improve operational performance.
• Demonstrated leadership competencies.
• Experience in hiring, managing, developing, and leading individuals and teams.
• Proficient in MS Office suite (Excel, PowerPoint, Outlook) and Teams.

Work Environment and Physical Demands

• Must have a valid driver's license, a reliable, registered vehicle, and vehicle insurance.
• Work hours may require flexibility and availability in the evenings and weekends as necessary.
• Up to 50% of work may involve travel outside the territory to customer sites for sales activities.
• Branch work environment with frequent customer interaction.
• Frequently required to stand, walk, sit, talk, and/or hear for long periods.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds.
• Occasionally exposed to outdoor weather conditions.
• Required to inspect equipment, detect safety hazards, judge and communicate risks.

Pay

Salary Range: $62,673–$75,207 annually, depending on experience and geographic location, plus eligibility for incentive pay, subject to plan terms.

Benefits

• 6 paid holidays and 1 paid floating holiday.
• Up to 20 days of Paid Time Off per year.
• Medical, dental, and vision insurance.
• Company-matching 401(k).
• Employee Stock Purchase Program.
• Additional programs and perks.