Territory Manager

Overview

The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch(s) in the territory. This role is accountable for driving revenue growth and profitability of the territory.

Responsibilities

• Operational Excellence:

  • Manage territory profit and loss (P&L).
  • Monitor performance metrics and financial data to assess and improve operational effectiveness.
  • Identify, prioritize and resolve operational issues.
  • Oversee day-to-day operations.
  • Maintain branch appearance in alignment with company standards.
  • Identify high-priority tasks and assign them to team members for timely and successful completion.
  • Promote and ensure a culture of safety.
  • Manage workers compensation claims.
  • Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations.
  • Streamline processes for operational excellence.
  • Lead change initiatives and adopt new systems.

• Associate Support:

  • Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensure personal protective equipment (PPE) is accessible to associates.
  • Lead investigations for worker's compensation claims.
  • Conduct new hire orientations at customer locations as needed.
  • Represent the company at local job fairs and build relationships with community partners, including unemployment offices.

• Leadership:

  • Manage territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
  • Set performance goals and professional development plans.
  • Lead team building and staff development activities.
  • Strategize and drive grass-roots recruiting in local markets when needed.

• Customer Satisfaction and Engagement:

  • Retain and expand existing customer accounts.
  • Monitor customer feedback and recommend strategies to improve the customer experience.
  • Travel to customer sites for sales and safety needs.
  • Troubleshoot customer service issues and provide resolutions.

• Sales and Marketing:

  • Use existing data and dashboard to identify and re-engage with past billing customers.
  • Support existing customer base to drive additional sales.
  • Create price quotes for prospective customers.
  • Understand local market conditions and support current and prospective sales opportunities.
  • Ensure leads sourced by Sales Enablement are followed up on – when applicable.

Requirements

• Bachelor’s Degree or equivalent combination of education and experience
• At least 4 years’ professional experience with 2 years of related management experience
• Prior experience in improving customer satisfaction and driving positive business outcomes
• Prior experience in account management and direct customer interface
• Prior experience managing in the staffing industry or similar preferred
• Proven leadership competencies and experience

Qualifications

• Excellent written and verbal communication skills
• Proficient in financial performance analysis
• Success in developing and maintaining customer relationships
• Advanced problem-solving abilities
• Capable of defining problems, collecting data, and making informed decisions
• Able to prioritize tasks and meet deadlines under pressure
• Proven ability to drive processes and improve operational performance
• Demonstrated leadership competencies
• Experience in hiring, managing, developing, and leading individuals and teams
• Proficient in MS Office suite (Excel, PowerPoint, Outlook)

Skills

• Excellent written and verbal communication skills
• Proficient in financial performance analysis
• Success in developing and maintaining customer relationships
• Advanced problem-solving abilities
• Capable of defining problems, collecting data, and making informed decisions
• Able to prioritize tasks and meet deadlines under pressure
• Proven ability to drive processes and improve operational performance
• Demonstrated leadership competencies
• Experience in hiring, managing, developing, and leading individuals and teams
• Proficient in MS Office suite (Excel, PowerPoint, Outlook)

Benefits

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.