Territory Manager

T.A. Gentry Supply has a long-standing reputation for being a leading provider of wholesale plumbing supplies, and kitchen and bath products. Their mission is to provide exceptional service at a competitive price, embedded in the company’s culture. With showrooms in Holland, Kalamazoo, and Lansing, they offer in-person design expertise and service.

About the role

The Territory Manager is responsible for calling on new and existing assigned customers to drive sales growth, promotional activities, new product introduction, problem resolution, customer training, and dealer business development. This role focuses on territory saturation and sales growth through excellent customer service and the use of company sales tools and systems. The position involves independent customer engagement, collaboration with the sales manager, and reporting on market competition and territory sales influences.

Responsibilities

• Manages sales and service operations across a broad customer base, including wholesalers, contractors, and designers.
• Implements territory-specific merchandising and marketing strategies.
• Maintains regular sales calls and delivers exceptional customer service.
• Builds strong, trust-based relationships with key stakeholders.
• Collaborates cross-functionally to support wholesale and multi-unit initiatives.
• Attends trade shows and industry events.
• Drives customer engagement through consistent follow-up and strategic communication.
• Develops and executes territory sales plans aligned with company goals.
• Performs duties in a safety-sensitive role requiring constant alertness and safe work practices.
• Attends training and travels as needed.
• Performs other duties as assigned in alignment with evolving organizational needs.

Qualifications

• High School diploma or GED equivalent; some college coursework in Business or a related field.
• Minimum 3 years of plumbing experience.
• At least 3 years of sales experience.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Skilled in operating standard office technology (computers, scanners, phones, virtual meeting platforms, etc.).
• Strong aptitude for numerical analysis and mathematical operations.

Physical Demands & Work Environment

• Full-time position requiring approximately 40 hours per week.
• Involves regular physical and sensory activity, including bending, lifting, and carrying materials weighing up to 50 lbs.
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift.
• Continuous use of fingers, hands, and arms for computer and office-related tasks.
• Frequent use of office equipment such as computers, phones, and scanners (up to 8 hours daily).
• Regular verbal communication via phone and in-person interactions (up to 6 hours daily).

Benefits

• Medical, dental, vision, and prescription coverage effective immediately.
• 401(k) plan with company contributions.
• Life insurance and short- and long-term disability coverage.
• HSA/FSA options and an Employee Assistance Program (EAP).
• Paid time off, including vacation, holidays, and personal days.
• Weekly pay and employee discounts.

This employer is an equal opportunity employer and participates in E-Verify. All candidates who receive a written offer of employment must successfully complete a background check, drug screening, and Motor Vehicle Record (MVR) check (if applicable).