Territory Manager

InStride Health's mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes by combining research-backed clinical care and innovative technology to eliminate major problems with care today: difficulty finding providers, long wait times, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation's most trusted provider of pediatric anxiety and OCD care.

About the Role

InStride Health is entering an exciting period of rapid growth as we continue expanding access to specialty pediatric anxiety and OCD care across the country. We are seeking a Territory Manager to support provider partnerships and referral growth across newly launched and emerging states, including but not limited to Texas, Florida, Georgia, North Carolina, New York, and Arizona. This is a fully remote (work-from-home) position. All provider outreach, relationship management, presentations, and business development activities are conducted virtually using phone, email, video conferencing, webinars, and other digital engagement tools.

In this entry-level role, you will focus on the foundational execution of our growth strategy by identifying prospective referral partners, introducing them to InStride's mission, and providing high-touch support to existing referral sources. You will establish InStride's presence in developing markets by building meaningful provider relationships, educating referral partners on our evidence-based care model, and serving as a trusted virtual resource for healthcare professionals and community organizations. You will work under the guidance of senior growth leaders while collaborating cross-functionally to improve access to care for children, adolescents, young adults, and their families.

Responsibilities

• Outreach & Awareness
  • Conduct daily virtual outreach via phone, email, and video meetings to pediatric practices, behavioral health providers, hospitals, schools, and community organizations to introduce InStride's services.
  • Identify and engage prospective referral partners across assigned emerging markets.
  • Build awareness of InStride's clinical model and referral process.
• Relationship Support
  • Maintain a consistent cadence of virtual meetings and follow-up with established referral partners.
  • Serve as a trusted point of contact by ensuring providers have the educational materials, resources, and information they need to confidently refer families.
  • Foster long-term provider relationships through proactive communication and responsiveness.
• Presentations & Education
  • Confidently deliver InStride's value proposition through virtual presentations to clinical staff, referral coordinators, schools, and community organizations.
  • Facilitate webinars and other virtual educational events to increase awareness and engagement.
• Virtual Market Development
  • Support the growth of newly launched and emerging markets by identifying opportunities to expand provider relationships and referral networks.
  • Gather market insights and share trends, challenges, and opportunities with internal stakeholders.
• Data Management
  • Maintain accurate records of outreach activities, provider interactions, referrals, and relationship status within our CRM.
  • Track outreach activity and referral trends to support territory planning and performance.
• Cross-Functional Collaboration
  • Partner with the Clinical and Admissions teams to ensure a seamless referral experience and warm handoff for referred families.
  • Collaborate with Marketing, Product, Engineering, and Client Success teams to improve the referral experience and support market growth.
• Market Feedback
  • Gather and communicate referral partner feedback to help improve provider experience, referral workflows, and InStride's solutions.
  • Serve as the voice of providers within assigned emerging markets.

Requirements

• 1–3 years of experience in healthcare outreach, provider relations, business development, customer-facing healthcare roles, healthcare operations, or sales.
• High empathy and exceptional verbal and written communication skills.
• Comfortable building relationships virtually and presenting confidently to a variety of audiences.
• Strong follow-through skills with the ability to manage a high volume of outreach and maintain an organized CRM.
• Excellent time management and ability to prioritize competing responsibilities.
• Curious, coachable, and motivated to learn complex healthcare markets.
• Must reside in one of InStride's newly launched or emerging states, including but not limited to, Texas, Florida, Georgia, North Carolina, New York, or Arizona.
• Comfortable learning and utilizing CRM platforms, video conferencing technology, Microsoft Office, Google Workspace, and reporting dashboards.

Pay

The expected annual base salary for this role is $80,000–$90,000. Actual starting salary will be based on skills, experience, and other factors. In addition to base compensation, this role offers a target performance-based bonus.

Benefits

• 401k with match
• Flexible PTO
• Paid holidays
• Paid service days
• 4-week paid sabbatical
• 12-week paid parental leave
• Health benefits starting on your first day

Additional perks include the opportunity to join a mission-driven company changing the landscape of pediatric mental health treatment, make a far-reaching impact by helping children and families access evidence-based care, work with a talented and experienced team, and enjoy a fully virtual work environment with periodic in-person retreats.